What happens to my subscription billing if my Styku order is delayed?

If your Styku scanner order is delayed, your software subscription is designed to start after your scanner is delivered — not before. However, if you are paying through a financing or lease arrangement, those payments are managed separately and may not automatically pause during a shipping delay. Contact Styku support right away so your billing situation can be reviewed and escalated to the appropriate team.

How Styku Subscription Billing Works

Your Styku software subscription includes a deferral period after your order is placed. The subscription is intended to begin once your scanner has been delivered, so you are not paying for software you cannot yet use.

The subscription start date is tied to delivery, not to your order date.
If your scanner is delayed, your subscription coverage period should not begin counting down during that delay.
Subscription credits may be applied to your account to account for any gap caused by a delay.

Per Styku's subscription terms, your Initial Term is specified in your Order, and unless your Order states otherwise, your subscription will automatically renew for the same duration as your prior term. Review your Order details to confirm your specific term length and renewal conditions.

Shipping Delays and Risk of Loss

Per Styku's sales terms, shipping timelines may vary based on location and carrier, and Styku is not responsible for delays caused by carriers, customs, or other third parties. If you purchased a refurbished unit, note that risk of loss or damage transfers to you once the unit is delivered to the carrier — meaning you are responsible for filing any damage claims with the carrier directly.

Force Majeure and Delays Outside Styku's Control

Per Styku's Terms of Service, neither Styku nor the customer is responsible for failure or delay of performance caused by events outside their reasonable control — such as acts of war, natural disasters, internet or telecommunication outages, government restrictions, or pandemics. However, this exemption does not apply to payment obligations: fees remain due regardless of any force majeure event. Both parties are expected to make reasonable efforts to minimize the impact of such events.

If You Are Paying Through Financing or a Lease

Financing and lease payments are handled through a separate agreement — often with a third-party lender. Styku support cannot directly control those payment schedules. This means:

A delay in shipping does not automatically pause your financing or lease payments.
Any request to pause or adjust those payments requires review and approval by Styku's sales or accounts team.
Styku support can escalate your request, but cannot guarantee a pause or refund without that team's involvement.

What To Do If You Have a Billing Concern

Log in to the Styku Business Portal at your portal URL.
Navigate to the support section and select Submit a Ticket.
Describe your billing concern clearly. Include:
- Your order date
- Your expected delivery date (if you have one)
- The specific charge or payment you are concerned about
- Whether your payment is through Styku directly or a third-party financing/lease company
Submit the ticket. A support agent will respond within 1 business day.
Alternatively, email support@styku.com and a ticket will be created automatically.

What To Expect After You Submit

A support agent will review your account and confirm your subscription status.
If your billing concern involves financing or lease payments, the agent will escalate your case to Styku's sales or accounts team for review.
The accounts team will contact you directly to discuss options such as a payment pause, credit, or refund where applicable.
You will receive a written confirmation of any agreed changes to your billing — do not consider a verbal or email statement about a payment pause final until you see it confirmed in your billing system.

Important Notes

Styku does not have a phone support line. All support is handled through tickets or email.
If a billing change is promised to you, follow up in writing to confirm it has been applied before your next billing date.
If you believe a charge was processed in error after a pause was agreed upon, report it immediately via a support ticket so it can be investigated.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your order date, your original expected delivery date, the date and amount of any charges you are disputing, whether you are financed through a third party or billed directly by Styku, and any previous written communication you received about a billing pause or credit.

Applies to: All Styku configurations; customers with active orders and monthly financing or subscription billing arrangements.

Related Resources

Styku Customer Terms of Service — Subscription Term and Automatic Renewal
Styku Customer Terms of Service — Force Majeure
Styku Refurbished Unit Sales Terms — Payment, Delivery & Risk of Loss