What happens to my Styku subscription and scanner if I have a past-due balance — and how do I discuss my options before deciding?

If your Styku account has an overdue balance, your service will be affected on a set timeline — but you have options before that happens. The best first step is to request an account review call with Styku, where you can discuss your outstanding balance, any hardware or software issues you are experiencing, and whether continuing, modifying, or cancelling your subscription makes sense for your business.

What happens if a balance stays past due

Styku applies the following automatic actions to overdue accounts:

• 30 days past due: Your license key is automatically disabled. Your scanner will stop working.
• 60 days past due: Your software subscription is permanently cancelled.

If you are approaching either of these dates, acting quickly gives you the most options.

What to do if you want to discuss your account before paying

You do not have to resolve your balance before talking to someone. Styku's team can schedule a call to cover:

• Your outstanding invoice and available payment arrangements
• Any hardware or software issues you have been experiencing at your location(s)
• Available software updates or scanner upgrade options
• Whether your current subscription plan still fits your needs

To request this conversation:

1. Log in to the Styku Business Portal at styku.com.
2. Submit a support ticket using the ticket form. In the description, mention that you have billing questions and technical concerns, and that you would like to schedule a call.
3. Alternatively, email support@styku.com with the same information. A ticket will be created automatically.
4. A Styku Service Manager will respond within one business day and offer available meeting times, or a direct booking link.

If you decide to cancel your subscription

You can request cancellation at any time by contacting Styku support. Before you do, keep the following in mind:

• Hardware is final sale. Styku scanners cannot be returned once delivered and activated. You will keep the physical equipment.
• The scanner requires an active subscription to operate. Once your subscription is cancelled, your license key will be disabled and the scanner will stop functioning.
• Your scan data will be inaccessible while your subscription is inactive.
• You can reactivate at any time in the future by restarting your subscription.

If you manage multiple locations, cancellation must be requested and confirmed for each location separately. Make sure to specify which location or locations you are cancelling when you contact support.

Consignment program: sell your scanner through Styku

If you are not planning to continue with a subscription, the Styku Consignment Program lets you sell your scanner back through Styku rather than leaving it unused. Styku handles the refurbishment and resale on your behalf, and you receive a payout via Bill.com within 14 days of the unit's resale.

Note that any outstanding account balance must be resolved before Styku will accept the consignment order. If you are interested in this path, mention it when you request your account review call — the support team can walk you through both the balance resolution and the consignment enrollment process together.

For full details on how consignment payouts work, see What are the billing and payment details for the Styku consignment program? and Styku Consignment/Buyback Program — How It Works and How to Return Your Scanner.

How to pay your outstanding balance

If you are ready to pay, you have three options:

• Business Portal: Log in at styku.com and update your payment method or pay directly from your invoice. See the article How do I update my subscription payment or billing information? in the portal help section.
• Invoice payment link: Each overdue invoice email includes a direct payment link you can use immediately.
• Reply to your billing email: Ask for a callback to arrange payment over the phone with the accounts receivable team.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your account name and location(s), the invoice number(s) in question, a description of any hardware or software issues you are experiencing, and whether you are requesting a call or proceeding directly with cancellation or payment.

Applies to: All Styku configurations; all scanner models; Styku Studio V5; accounts with active or past-due subscriptions across single or multiple locations.