What are my options when leaving Styku?

Styku subscriptions run continuously — you cannot activate and deactivate the subscription by month. If you're stepping away from Styku, you have three options: cancel your subscription and restart later, sell your hardware through Styku's buyback program, or sell your hardware privately. If your business is closing or being sold, contact support as soon as possible so billing stops promptly.

Option 1: Cancel and Restart Later

You can cancel your subscription at any time and start a new one when you're ready. Your scanner hardware and your clients' scan data are not affected — clients retain free access to their scan history through the Styku mobile app.

For the cancellation process, see How do I cancel my Styku subscription?. When you're ready to restart, submit a support ticket through the Styku Business Portal at styku.com/portal. Support will present current plan options and issue an invoice; scanning resumes once payment is received.

Note: Current subscription pricing applies at restart. Your previous rate is not guaranteed.

Option 2: Buyback (Consignment) Program

Styku offers a consignment program where Styku resells your scanner hardware on your behalf. Enrolling in the consignment program ends your active subscription automatically.

Eligible models: S100x, X2, X2 Hub, X2+, X2 Pro, X2 MD, Pro Hub, and X2L. The S100 model is not eligible. Availability: Continental United States only.

Process:

Submit a support ticket through the Styku Business Portal to express interest in the consignment program.
Submit photos of all scanner components (camera tower, turntable, and laptop) for a condition review.
Complete a brief live functionality check with a Styku support representative over video.
If approved, Styku provides prepaid shipping labels. You pack and ship the unit to Styku's warehouse.
Styku inspects the unit within 5 business days of arrival.
Approved units enter a 60-day consignment window. Styku handles resale, shipping, and buyer negotiation.
You receive your payout once the unit is sold and delivered to the buyer.

Important: Any outstanding account balances must be resolved before the consignment order is accepted. Early termination fees still apply unless Styku has explicitly agreed otherwise in writing. If the unit does not sell within 60 days, Styku can return it to you at your expense or offer a reduced parts-only payout. No specific payout amount or approval timeline is guaranteed at the time of inquiry. All eligibility decisions are made by Styku and are final.

Option 3: Private Sale

You own your Styku scanner hardware outright — no return to Styku is required. You may sell or gift it privately.

What the seller needs to do:

Submit a support ticket through the Business Portal to cancel your subscription. Early termination fees may apply if you're within your contract term.
Do not share your license key with the buyer — per Styku's terms, license keys are non-transferable and must not be disclosed to third parties.

What the buyer needs to do:

Contact Styku before using the scanner.
Pay a one-time $1,500 onboarding fee, which covers a security audit (previous data is wiped, new account created) and access to onboarding and training resources.
Set up a new ongoing software subscription. Styku support will issue a new license key once the account is active.

The hardware is yours to ship directly to the buyer. Styku is not involved in the physical transaction.

If Your Business Is Closing

Contact Styku support as soon as you know your business is closing — billing continues until the cancellation is confirmed, so acting early limits additional charges.

Submit a support ticket through the Styku Business Portal at styku.com/portal. Include your business name, scanner location address, and the date you need the subscription to end.
Support will review your contract status. If you are within your agreement term, an early termination fee (2× your monthly rate) applies. If your term is fulfilled, there is no fee.
Once any outstanding fees are settled, support will process the cancellation and deactivate your license.

Hardware: Your scanner belongs to you. You may keep it, sell it privately, or explore the buyback program.

Refund requests: If you were recently charged and believe a refund is warranted, include the charge amount, date, and last four digits of the payment card in your ticket. Refund requests are reviewed by management; approved refunds take 5–10 business days.

Mobile app subscription: If your business uses the Styku mobile app, that subscription is separate and must be cancelled independently through your device's app store:

Apple (iOS): Settings → [Your Name] → Subscriptions, or apps.apple.com/account/subscriptions
Android: Google Play Store → Account → Subscriptions, or play.google.com/store/account/subscriptions

If Your Business Is Being Sold or You Have Multiple Locations

Styku requires confirmation directly from the account holder (the original owner on the billing record) before cancelling or transferring any subscriptions. Third-party requests — from accountants, new owners, or staff — cannot be processed without the account holder's direct confirmation.

To cancel subscriptions:

Submit a ticket through the Business Portal listing each location to be cancelled (include the full address for each).
Resolve any outstanding account balances — Styku will not process a cancellation while balances remain.
The account holder must reply to the support thread to confirm the cancellation request.

To transfer subscriptions to the new owner:

Provide the new owner's name, business name, mailing address, and contact email for each location being transferred.
Styku's sales team will coordinate account and billing setup for the new owner.
Keep all parties in the same support thread to avoid confusion during the handoff.

Tips: Submit your request as soon as the sale is confirmed — subscriptions continue to bill until formally cancelled. Clearly identify which locations are transferring to the new owner and which (if any) are being cancelled entirely.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the address of each scanner location affected, the name and email of the account holder, and — for business sales — the name and contact information of the new owner.

Applies to: All Styku configurations, all scanner models, all subscription plans.

Related Resources

How do I cancel my Styku subscription?
Styku Consignment Program — Overview and Eligibility
Styku Consignment Program — Subscription and Outstanding Balance Handling