Styku Studio V5: New Login Screen, Scan Workflow, Admin Access, and Client Profile Management

After updating to Styku Studio V5, the main screen and the way you start a scan look different. The screen that appears when you open the app is not an administrator login — it is a new client-facing check-in screen. Your admin access, client profiles, and all previous scan data are still available; they are reached through a different path than in earlier versions.

What Changed in V5

In previous versions, you would tap Start Scan and then select or create a client profile after the scan had begun. In V5, the client selects their profile first, then the scan begins. The main screen presents two client check-in options — Scan QR Code and Enter Email — and is intended for clients, not administrators.

How to Start a Scan in V5

From the V5 home screen, use one of two client check-in options:

QR Code (recommended): The client scans a QR code on screen using the Styku mobile app. Clients can set up the app ahead of their appointment for a faster check-in.
Email: Select Enter Email and type the client's email. If a profile exists, it loads automatically; if not, you will be prompted to create one.

Administrators can also create profiles before scanning via Settings → Customer Profiles and Scan Data → Create Profile (requires email, first name, last name, birthday, sex, and height).

How to Access the Admin Area and Your Full Client List

Your admin area is still available — it is accessed from the main screen using the View Profiles option.

On the V5 home screen, tap View Profiles (located below the QR code and email options).
Enter your 4-digit admin PIN when prompted.
- If you have not yet set a PIN, the software will ask you to enter your account password first and then create a PIN. This is a one-time step.
Your full client list will appear. Select a client's name and tap Open Profile to view their record.
To reach administrator settings, navigate to Settings from within the profiles area.

To customize which pages appear in scan or progress reports, go to Settings → Reports and Sharing → Advanced. See the Related Resources section for detailed instructions.

Why Entering Your Admin PIN Opens a Single Client Profile Instead of the Full Client List

If entering your admin PIN drops you into a single client's profile instead of the full list, one of these is likely the cause:

Wrong entry point: The QR code and email fields on the main screen start a scan session for a specific client — they are not the path to your client list. Use View Profiles (described above) to reach the full list.
Business email linked to a client profile: If your business email (e.g., info@yourbusiness.com) was used to create a client scan profile, V5 associates that email with the client. Contact support with the incorrectly linked email, the client name, and the correct email to reassign the profile to.

Resolving PIN and Password Issues

PIN you never set: Select enter your password instead (or I forgot my PIN), enter your Styku account password, and the software will prompt you to create a new 4-digit PIN. Save it for future use.

Password not accepted: Tap Forgot Password, reset it, then return to View Profiles and create your PIN.

Important: Always use your existing email and password when prompted. Do not choose Create Account.

If Your Email Address Is Not Recognized

If the software does not recognize your admin email — for example, if the email account no longer exists or was set up by a previous employee:

Option 1 — Update it yourself: Go to Settings → Accounts and Privacy Controls, log in to your current admin account, choose Administrator Account, and update the email or password. You will verify any new email via a confirmation code.

Option 2 — Contact Support: If you no longer have access to the original admin email, submit a ticket through the Styku Business Portal with the email addresses that may be on file, the new email you want to use, and your business name/scanner location. Support will update it on the back end.

Note: If you remember your password but are unsure which email is on file, use Forgot Password on the login screen. Do not choose Create Account.

About Your Scan Data After Updating

Updating or reinstalling Styku Studio will not delete your scans or client profiles. Data is stored both locally and on Styku's cloud servers. Disconnect the turntable and sensor from the computer before starting any software update.

Installing Styku Studio on an Additional Computer

To view client profiles on a second Windows computer, install Styku Studio and log in with your existing account credentials (do not choose Create Account). Enter the viewing license key when prompted. If you do not have one, request it through the Styku Business Portal at styku.com/portal.

V5 Training Resources

Free V5 training is available at the Styku Business Portal (styku.com/portal → Training section) and at the Styku Studio Education site (styku.com/stykustudioedu).

Contacting Styku Support

Submit a support ticket through the Styku Business Portal at styku.com/portal. Target response time is 1 business day. Include your software version, admin email, a description of the issue, and any relevant error messages.

Applies to: Styku Studio V5 (version 5.0 / 5.0.0.0.0.60 and later), all Styku scanner models and hardware configurations.

Related Resources

How do I update my Styku to the latest version, or download the software?
Will previous scan data be deleted if I update to the new software version?
Can I create a profile without doing a scan?
Can I access my client's profiles from another computer with Styku?
Can I choose what scan/progress report pages are sent to a customer after a scan?
How can I change the Administrator account on my Styku?
How can I change the email address or other information associated with my administrator account?