Styku Studio V5 changes: workflow guidance, feedback submission, and common concerns

Styku Studio V5 introduced significant changes to the interface and scanning workflow. If those changes have created friction for your team or your clients, support is ready to help. This article explains the most common concerns raised since the V5 release, documents available workarounds, covers Healthpass and subscription changes, and tells you how to share feedback with the product team and request a one-on-one support session.

Common Concerns About Styku Studio V5

These are the issues customers have raised most often since the V5 release.

Scanning while logged in as admin

In V5, initiating a scan requires being logged in as the client whose profile is being used, rather than as an administrator. This adds extra steps to the workflow, and this concern has been passed to the Styku product team.

Workaround — client pre-registration: Administrators can create profiles before scanning by going to Settings → Customer Profiles and Scan Data → Create Profile (requires email, first name, last name, birthday, sex, and height). Alternatively, clients can create their own accounts by downloading the Styku mobile app and registering there. When they arrive for their scan, they can log in directly using the QR code option in Styku Studio — this is the fastest and easiest way to log in and start scanning.

Correcting a client's email address

Once a client's email is entered at the profile level, it cannot be edited from the report-sharing screen.

Important: Changing the email address in the Send Email dialog when sharing a report does not change the email address stored on the client's profile. To change the profile email, you must edit the profile directly.

If a client's email was entered incorrectly at the profile level, contact support with the incorrect address and the correct one. The support team can assist with merging profiles so all scans appear under the correct account.

Post-scan emails pushing clients toward the Styku mobile app

The automated email sent to clients after a scan encourages them to download the Styku mobile app to view their results. This behavior is part of the current V5 design. Your feedback on this is noted and has been passed to the product team.

Workaround — manual report sharing and report page control: You can send results manually and control which pages are included. See the Customizing Reports and Sharing Scan Results section below.

Interface changes feeling unfamiliar or confusing

The V5 interface was redesigned to support new features and a better long-term experience. Any major redesign takes adjustment, especially when it affects a client-facing workflow. You can request a one-on-one walkthrough session with a support team member to go through the new interface together. See Requesting a One-on-One Support Call below.

Profile search or access changes

V5 introduced tighter privacy controls around how client profiles are accessed. If your team is having trouble locating profiles during a scan session, note the specific steps where you get stuck and include that detail in your support ticket.

About Healthpass and Subscription Changes

Healthpass is an optional add-on service available in Styku Studio V5. It is not required for standard scanning.

Core scanning features — capturing a 3D body scan, generating measurements, and tracking progress — remain available as part of your existing Styku subscription.
Healthpass applies only to customers who choose to use certain expanded features available through that service.

If you have questions about what is or is not included in your current plan, contact support for a clear breakdown.

Customizing Reports and Sharing Scan Results

You can control which pages appear in scan and progress reports through Settings → Reports and Sharing → Advanced. For a single report, use the Share Results button from a client's profile and uncheck pages you do not want to include before sending. Styku also supports exporting scans to OBJ and STL 3D file formats. See the Related Resources below for detailed instructions.

Note: Editing the email address in the Share Results dialog does not change the email address stored on the client's profile.

Training and Help Resources

Styku sent advance notice emails and published training materials before the V5 update. If you missed those or would like a refresher, the following resources are available:

Log in to the Styku Business Portal.
Navigate to the Training section.
Look for courses or announcements tagged with Studio V5, including the V5 scanning guide and "What's New" overview.

Requesting Help or Submitting Feedback

Submit a support ticket through the Styku Business Portal at styku.com/portal. Include the specific features or workflow steps causing problems, how they affect your team or clients, and the version number shown in Styku Studio. Target response time is 1 business day.

You can request a one-on-one walkthrough with a support specialist — they will review the new interface with you, answer questions, and adjust settings where possible. Ask for a scheduled call in your ticket.

Your feedback is reviewed by the Styku product team and can influence future updates. The more specific detail you include, the more useful it is.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: a description of each specific feature or workflow step that has changed, how it affects your team or clients day-to-day, the name of the client profile affected (if relevant), whether the issue involves the admin login limitation, email correction, post-scan messaging, or profile access, any error messages you see, whether you have already tried the workarounds above, and the version number shown in Styku Studio (found in the app settings or title bar).

Applies to: Styku Studio V5, all Styku scanner configurations.

Related Resources

Can I choose what scan/progress report pages are sent to customer after a scan?
How can I create and share Styku scan information and reports?
Can I create a profile without doing a scan?
Can I export a scan to use with a 3D printer or other 3D software? Can I make a 3D print of my scans?