Styku Product-Specific Terms of Service — Equipment Service and Repair Process
Styku Product-Specific Terms of Service — Equipment Service and Repair Process
Summary
To request warranty service, customers must contact Styku support through their business portal within 30 days of discovering a defect, provide a description of the issue, and make the equipment available for inspection. If a return is required, defective parts must be shipped back within 14 days of receiving a return merchandise authorization (RMA). Styku covers all shipping and labor costs for in-warranty repairs; repairs or replacements do not extend the original warranty period. International customers may have the return requirement waived at Styku's discretion.
Full Policy Text
Service and Repair
As a condition to the foregoing, in the event you believe that Equipment has breached the Limited Equipment Warranty above, you must contact Styku's customer service department through your Styku business portal within 30 days of discovering such defect and: (a) provide a description of the Equipment, the alleged defect, and any other information or documentation as Styku may reasonably request to enable Styku to determine how to service or repair the affected Equipment, and (b) make the affected Equipment available for inspection by Styku or its authorized service representative and reasonably assist Styku or its authorized service representative in conducting the inspection.
In the event Styku determines that the Equipment (or any part thereof) needs to be repaired or replaced, you must return the defective parts or Equipment, as applicable, within 14 days of Styku's issuance of a return merchandise authorization. If the defect occurs during the Warranty Period for the affected Equipment, then Styku shall pay for all shipping and labor charges associated with the service and repair, or replacement, of the defective parts or Equipment. Repair or replacement of any parts or Equipment will not extend the Warranty Period.
Customers outside of the continental United States may have the requirement to return defective parts waived, at Styku's sole discretion.
Applies to: All Styku customers