My turntable has a broken USB port — how do I get a replacement?

A physically broken USB port on a Styku turntable cannot be repaired. The only solution is to replace the turntable unit. Contact Styku support to get replacement pricing and arrange the order — the process is straightforward and support can have a new unit shipped to you quickly.

Warranty Coverage

Before proceeding with a paid replacement, check whether your system is still within its warranty period. Per Styku's Limited Equipment Warranty, Styku warrants the original purchaser that Styku equipment will be free of defects from manufacturing errors or faulty materials for a period of one (1) year from the date of delivery. If a covered defect is confirmed within that period, Styku will repair or replace the defective equipment at no charge.

If you believe the damaged USB port may be covered under warranty, you must contact Styku support through your Styku Business Portal within 30 days of discovering the defect. Per Styku's service and repair process, if Styku determines the unit needs to be replaced, you must return the defective part within 14 days of receiving a return merchandise authorization (RMA). Styku covers all shipping and labor costs for in-warranty repairs or replacements. Note that repair or replacement does not extend the original warranty period.

If your system is outside the warranty period, a replacement unit can be purchased as described below.

What to Expect

A damaged USB port is a hardware-level problem. No software fix, driver update, or cable swap will resolve it. Once support confirms the damage, they will provide an invoice for a replacement unit and arrange shipping to your location.

How to Request a Replacement

1. Submit a support ticket through the Styku Business Portal at styku.com/portal.
2. In your message, describe the damage and confirm it is the turntable's USB port that is broken.
3. Include photos of the damaged port — clear, close-up images help support assess the damage quickly and move your order forward without delays.
4. Provide the full shipping address for the location where the replacement needs to be delivered.
5. Support will send you an invoice. Pay through the invoice link to confirm your order.
6. Once payment is received, support will prepare the shipment and send you tracking information.

Tips

• If you have more than one scanner at different locations, make sure you specify which location the damaged turntable is at when you contact support.
• Take photos before you contact support so you can attach them to your first message — this avoids back-and-forth and speeds up the process.
• Support targets a response within 1 business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: clear photos of the damaged USB port, the full shipping address for the replacement delivery, and your account or scanner location name.

Applies to: All Styku scanner configurations with a turntable that has a USB connection to the laptop.

Related Resources

• How do I request an RMA for a Styku hardware replacement?
• How do I order replacement USB cables or accessories for my V5 turntable?
• Styku Product-Specific Terms of Service — Limited Equipment Warranty
• Styku Product-Specific Terms of Service — Equipment Service and Repair Process