My Styku scanner hasn't arrived yet — what do I do if my clinic opening is delayed because of a shipping delay?

We're sorry your order has been delayed, especially when you've built your opening plans around it. We understand how much is riding on this, and we take the impact on your business seriously. This article explains what to expect and what we can do to help.

What causes shipping delays?

Styku scanners are assembled hardware systems. Occasionally, supply chain disruptions or manufacturing issues affect production timelines. When this happens, ship dates may be pushed back, sometimes more than once. We know that is deeply frustrating when you've planned your launch around a delivery window.

Per Styku's Terms of Service, neither Styku nor the customer is responsible for delays or failures in performance caused by events outside their reasonable control — such as acts of war, natural disasters, internet outages, pandemics, or government restrictions. However, this exemption does not apply to payment obligations; fees remain due regardless of any force majeure event. Both parties are expected to make reasonable efforts to minimize the impact of such events.

What you should know

• Your revised ship date is in the Styku Business Portal. Log in at any time to see the latest estimated ship date for your order.
• Subscription charges are deferred. Your software subscription does not start until after your scanner is delivered — there is a built-in deferral period. If your delay is significant, additional subscription credits may be applied to your account as a goodwill gesture.
• Expedited shipping is not available. We are not able to accelerate fulfillment or offer overnight shipping on delayed orders.
• Loaner units are not available. We do not have spare scanner units to loan out while you wait for your order.

How to check your order status

1. Log in to the Styku Business Portal at styku.com/portal.
2. Navigate to your order details.
3. Look for the current estimated ship date listed on your order.

What to do if the delay is affecting your opening

If the delay is creating a serious business impact, contact our support team directly. When you reach out, let us know:

• Your order number
• Your planned opening date or the specific deadline you're working toward
• How the delay is affecting your operations

Our team will confirm your latest estimated ship date, note the urgency on your account, and discuss what accommodations — such as additional subscription credits — may be available given your situation.

How to contact support

• Preferred: Log in to the Styku Business Portal and submit a support ticket using the ticket form.
• Target response time is 1 business day.

There is no phone support line. All issues are handled through the ticketing system.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your order number, your original purchase date, the delivery timeline you were quoted at the time of sale, your planned opening or launch date, and any previous communication you've received about the delay.

Applies to: All Styku scanner orders experiencing shipping delays, all hardware models.

Related Resources

• Styku Customer Terms of Service — Force Majeure