My Styku order has a shipping delay — what happens next?

When your Styku order experiences a shipping delay, you will receive an email notification with your order number in the subject line and an updated estimated ship date. If you need more detail than the notification provides, you can contact Styku support and your account executive will be looped in to get you a specific update.

What the delay notification includes

When a shipping delay occurs, Styku proactively sends an email to the address on your order. The email will include:

• Your order number (visible in the subject line, e.g., Update on Your Styku Order # XXXXXXXX-XXXX - Shipping Delay)
• The reason for the delay (for example, supply chain disruption)
• A revised estimated ship date
• Information about any subscription credits applied to your account as a goodwill gesture

What to do if you need more information

The notification email may not have a firm, day-specific ship date. If you need a more precise update:

1. Reply directly to the delay notification email. This creates or updates a support ticket automatically.
2. Alternatively, log in to the Styku Business Portal at styku.com/portal and submit a support ticket through the ticket form.
3. In your message, include your order number and ask for the most current estimated ship date and tracking information.

Once your ticket is received, the support team will coordinate with your sales account executive and internal teams to get you a specific ship date and tracking details as soon as they are available. Tracking information is sent separately once the carrier (FedEx) has processed your shipment.

What to expect from the support team

• A support team member will respond within 1 business day.
• They will check internally with the fulfillment and sales teams for the latest status on your order.
• When your order ships, you will receive a tracking link via email.
• If delays have been significant, the support team may offer subscription credits as a goodwill gesture. These credits are applied to your account and reduce future subscription charges — you do not need to take any action to receive them.

Important notes

• Styku ships each scanner in three boxes (camera tower, turntable, and laptop/accessories). All three are typically shipped together and tracked under the same shipment.
• Your subscription start date is deferred until after your scanner is delivered, so shipping delays do not reduce your paid subscription time. Per Styku's Customer Terms of Service, your subscription will automatically renew for the same duration as your prior term unless your Order specifies otherwise — review your Order details to confirm your specific term length and renewal conditions.
• There is no phone support line. All support is handled via ticket or email.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your order number, the date of your original expected ship date, the date of any delay notifications you received, and any previous support ticket numbers related to this order.

Applies to: All Styku configurations — all scanner models and all order types.

Related Resources

• Styku Customer Terms of Service — Subscription Term and Automatic Renewal