Managing Your Styku Mobile App Account

Updating Your Account Information

You can change or update all of your account and profile information directly in the Styku mobile app, including:

Username
Password
Email address
Phone number
Demographic information

How to Reset Your Password

If you know your current password:

In the mobile app, go to Preferences.
Select Change Password.
Enter your current password, then enter the new password you would like to use.

You can also change your password via the web portal at tryhealthpass.com — go to Profile Information → Change Password.

If you forgot your password:

Select Forgot Password on the login screen (in the mobile app or at tryhealthpass.com).
A verification code will be sent to your email address.
Enter the verification code to confirm your identity.
Set your new password.

How to Change Your Email Address

In the mobile app, go to Profile Information.
Select Change Email.
Enter the new email address you wish to use.
Styku will send a verification code to the new email address.
Enter the verification code to confirm your identity.
Your profile will now be associated with the new email address.

You can also change your email via the web portal at tryhealthpass.com — go to Profile Information → Change Email and follow the same verification steps.

How to Merge Scans from Multiple Email Addresses

If you have scans associated with more than one email address, follow these steps to consolidate them:

Log in to the mobile app using the email and phone number you used when you originally set up your account.
Tap your initials in the upper right-hand corner of the dashboard.
Select Profile Information.
Select Change Email.
Follow the steps to change and verify the other email address that has scans associated with it.
Once completed, all scans will be merged and processed under the same email address.

Note: You can also submit a support ticket to request a profile merge if you are unable to complete this process yourself.

I Don't Remember the Email I Used to Scan With

If you cannot remember which email address you scanned under, contact the business location where you were scanned — they can look up the email address associated with your scan.

My Email Was Not Found in the Database

If you enter your email and the app says it couldn't find you:

If you haven't finished account creation yet, try another email address you own — the app will search the database.
If you have already verified your email and phone number, follow the merge scans steps above to link the correct email address to your account.

I Set Up My Account with the Wrong Email and My Phone Number Is Already in Use

If the app says your phone number already exists and you cannot proceed:

Log in using the email and phone number from your originally set-up account.
Tap your initials in the upper right-hand corner of the dashboard.
Select Profile Information → Change Email.
Follow the steps to change and verify the correct email address.
Once completed, your scans will be merged under the correct email address.

I Scanned Using a Fake Email Address

If you scanned using a fake or invalid email address and cannot access your scan results, submit a support ticket through the Styku Business Portal at styku.com/portal. Include the approximate date of your scan and the location where you were scanned.

I Accidentally Deleted My Account

If you accidentally deleted your Styku mobile app account, submit a support ticket through the Styku Business Portal at styku.com/portal. Include your name and the email address that was on the deleted account.