License key transfer between scanners or accounts

A Styku license key is tied to a specific scanner and account. When a scanner changes ownership, moves to a different account, or is replaced with new hardware, the license must be transferred or reissued by the Styku support team. This cannot be done self-serve through the Business Portal.

When Is a License Transfer Needed?

Scenario | Transfer needed?

You purchased a used Styku scanner and need the license activated on your account | Yes

Your business sold or transferred a scanner to another business | Yes

You are consolidating multiple scanners under one account | Yes

Your scanner hardware was replaced (same account, new unit) | Yes — reissue on new hardware

You hired a new staff member who needs Studio access on the same scanner | No — add a viewing license instead

You want to move the scanner to a different room in the same facility | No — no license change needed

What Cannot Be Done Self-Serve

License transfer is a human-only action — it requires Styku CS to:

1. Verify that the requesting contact is authorized to make the transfer (owns/purchased the source scanner)
2. Confirm the destination account is a valid active Styku customer
3. Invalidate the license on the source account and reissue it on the destination
4. Update scanner and contact associations in Styku's systems

Self-managing license keys is not possible through the Business Portal. If a customer attempts to activate an already-licensed key, it will fail.

Information to Collect Before Contacting Support

To process a license transfer, support will need:

Field | Description

**Business name (source)** | The current account the license is on

**Business name (destination)** | The account receiving the license

**Scanner description** | Model, serial number, or location name to identify the scanner

**Reason for transfer** | Scanner sold, hardware swap, location consolidation, etc.

**Confirmation of authorization** | Proof that the requester owns/has rights to the source scanner (e.g., order confirmation, signed bill of sale for used-scanner purchases)

For used-scanner purchases: the transfer is part of the onboarding flow. See [I paid for my used Styku scanner — how do I get my license key and activate it?] for the full process.

What Happens to the Old License

When a license is transferred to a new account, the license on the source account is deactivated. If the source business continues to use Styku, they will need a new license assigned — contact support to confirm whether this is needed as part of the transfer.

How to Request a License Transfer

1. Log in to the Styku Business Portal at styku.com/portal.
2. Submit a support ticket with:
   • The scanner model or description
   • Source account and destination account (business names or email addresses)
   • Reason for the transfer
   • Any relevant documentation (used-scanner purchase receipt, etc.)
3. A support agent will verify authorization and complete the transfer. Turnaround is typically 1–2 business days.

If this resolves your issue, no further action is needed.

Applies to: All Styku license key scenarios involving ownership change, hardware swap, or account migration

Related Resources

• How do I transfer or update the Styku administrator account to a new staff member?
• I paid for my used Styku scanner — how do I get my license key and activate it?
• How do I activate the Styku software and set up my account on the X2L?