How to Update Your Payment Method if Your Card Is Expired, Compromised, or Declined

If you received a past-due notice from Styku, your subscription payment may have failed because your card expired, was compromised, or was declined by your bank. You need to update your payment method as soon as possible to avoid service interruption. You can confirm which card is on file and replace it through the Styku Business Portal or by contacting the billing team directly.

Why This Happens

Subscription payments are charged automatically on your billing date. If your card was compromised, expired, or blocked by your bank, the charge will fail and your account will show a past-due balance. It is important to resolve this quickly to avoid a service interruption.

Note: Per Styku's Terms of Service, payment obligations remain due regardless of force majeure events such as natural disasters, internet outages, or other circumstances outside either party's control. A failed or delayed payment cannot be excused on those grounds.

What Happens if a Past-Due Balance Is Not Resolved

30 days past due: Your Styku software license is automatically disabled. You will not be able to run scans.
60 days past due: Your subscription is permanently cancelled.

Act quickly to avoid losing access.

Step 1: Find Out Which Card Is on File

If you are not sure which card Styku has on file, contact the billing team and ask for the last four digits of the card currently being charged. This helps you confirm whether it is the expired or compromised card before you provide new payment details.

To reach the billing team:

Submit a support ticket: www.styku.com/portal

Step 2: Update Your Payment Method

You have two options to update your card on file:

Option A — Update Through the Styku Business Portal (Self-Service)

Go to www.styku.com/portal and log in using your registered billing email address.
Navigate to your billing or subscription settings.
Remove the old card and add your new payment details.
Save your changes.

Option B — Update by Contacting the Billing Team

Submit a ticket through the Business Portal, or reply to your past-due notice email and request a billing call.
Let the agent know you need to update your payment method.
The billing team will securely collect your new card details and update your account manually.

Step 3: Confirm Your Balance Is Cleared

After updating your payment method, verify that:

The outstanding invoice has been paid
You receive a payment confirmation email from Styku
Your account status shows as active in the Business Portal

You can view and confirm invoices directly in the Styku Business Portal.

Tips to Avoid Future Payment Issues

Keep your billing email address current in the Business Portal so you receive payment notices promptly.
Update your card on file proactively any time you receive a new card from your bank.
Check the Business Portal if you receive a past-due notice — do not wait for a second reminder.

Billing Contact Information

Submit a ticket: www.styku.com/portal
Support hours: Monday–Friday, 6 AM–7 PM Pacific Time

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include:

Your business name and billing email address
The last four digits of the card currently on file (if known)
The invoice number from your past-due notice
Confirmation of whether you were able to log in to the Business Portal

Applies to: All Styku configurations — any customer with an active Styku subscription on any scanner model.

Related Resources

Styku Customer Terms of Service — Force Majeure