How to Update the Credit Card or Payment Method on Your Styku Subscription

You can update your Styku subscription payment method yourself at any time — no need to contact support. Changes take effect immediately and apply to all future billing cycles.

Important — Authorized Payment Method: Per Styku's Terms of Service, an Authorized Payment Method is defined as a current, valid payment method accepted by Styku, which may include payment through your account with a third party. Keeping your Authorized Payment Method up to date helps avoid service interruptions. Styku may suspend access to some or all services if payment is not received within 10 days of a non-payment notice.

Option 1: Update Through the Styku Business Portal (Recommended)

Step 1: Log In to the Business Portal

Go to the Styku Business Portal at styku.com/portal or business.styku.com.
Click Log In and enter your account email address and password.
If you have forgotten your password, click Reset Password on the login page. A reset email will be sent to your inbox.

If the password reset email doesn't arrive:

Check your spam, junk, and promotions folders.
Make sure you are entering the email address tied to your Styku account — this is usually the same address where you receive billing receipts from Styku.
Wait a few minutes and try requesting the reset again.
If the email still does not arrive, contact Styku Support — they can manually reset your login details.

Don't have a Business Portal account yet? Go to styku.com/welcome to register first, then return to styku.com/portal and continue with the steps below.

Step 2: Navigate to Billing

Once logged in, use one of the following paths depending on your portal version:

Path A: Scroll down to the Account Management section, then find Update Billing Information, then click the Billing Details button. You will be prompted to enter your billing email address. A secure sign-in link will be sent to that inbox — open the email and click the link to access your billing page.
Path B: Navigate to Dashboard in the main menu → click Billing → select Payment Method.

Step 3: Update Your Payment Method

Click Update Payment Method (or the equivalent button for your portal version).
Enter your new credit card or payment details.
Save your changes.

Your new payment method will be used on the next billing cycle.

Option 2: Go Directly to the Stripe Billing Page

If you prefer to skip the portal entirely, you can access your billing management page directly through Stripe:

Visit billing.stripe.com/p/login/fZeaIKedo2mi3za288.
Enter your billing email address — the email address associated with your Styku subscription payments.
Check your inbox for a secure sign-in link and click it.
Add your new payment method or remove the old one.

Note: The Stripe billing page only recognizes the email address originally used to set up your Styku subscription payments. If you enter a different email, you will not receive the sign-in link. This billing email may be different from the email you use to log in to Styku Studio or the Business Portal.

Additional Tips

You can also view past invoices and receipts from the Billing section of the Business Portal.
If you received a billing receipt email from Styku, your subscription is active. Updating your payment method will apply to your next billing cycle.
Make sure you are logged in with the account owner's credentials. If you are unsure which email address is on the account, check a receipt email for clues or contact Styku Support for confirmation.
If you need to change the billing email address itself, contact support — this requires a change on Styku's end.

Troubleshooting Login Issues

Problem | What to Do

Password reset email not arriving | Check spam/junk/promotions folders; confirm you are using the correct account email; wait a few minutes and retry; contact support if still not received

No secure sign-in link received on Stripe billing page | Confirm you are using the billing email (not the studio or portal login email); contact support to confirm which email is on file

Error when saving a new card | Note the exact error message and contact support

Unsure which email is the billing email | Contact Styku Support — they can confirm it for you

Understanding Your Invoice

Your invoice total may be higher than your base subscription rate. Here is why:

Subscription fee — your agreed plan rate, after any discounts applied to your account
Sales tax — automatically added based on your billing location and applicable local tax law; this amount cannot be removed or adjusted

For example, a $179.00 subscription in Massachusetts includes 6.25% state sales tax ($11.19), bringing the total to $190.19.

Update Billing Contact Email

If a staff member has left and you need to change who receives invoices and receipts, contact Styku support directly — this change must be made on Styku's end. Provide the following in your message:

Your business name and location address
The old billing contact's name and email address
The new billing contact's name and email address

Support will update the billing email in your account records. Once updated, the new contact can log in to the Business Portal using their email address.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include:

The email address associated with your Styku account
The name on the account or business name
A description of where in the process you are getting stuck (e.g., password reset not arriving, secure sign-in link not received, error when saving a new card)
Any error messages shown on screen

Applies to: All Styku configurations — Styku Business Portal, all scanner models and subscription types.

Related Resources

Styku Customer Terms of Service — Definitions
Styku Customer Terms of Service — Suspension for Non-Payment