<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=3209473&amp;fmt=gif">
Skip to content
English - United States
Contact us
  • There are no suggestions because the search field is empty.

How to Roll Back Styku Studio to a Previous Version (Including V5 to V4)

How to Roll Back Styku Studio to a Previous Version (Including V5 to V4)

Rolling back Styku Studio to a previous version — including from V5 to V4 — is not a self-service process. Styku Support handles the rollback for you using remote access software. Once the rollback is complete, the team will also block automatic updates so the unwanted version does not reinstall without your knowledge.

When to Request a Rollback

You may want to roll back to a previous version if you are experiencing any of the following after a software update:

  • Measurements that appear significantly different or inaccurate compared to your previous version
  • Slow performance or long loading times after scans
  • Workflow disruption for your staff or clients
  • You updated by mistake and are not ready to transition yet

What to Expect

The rollback process involves two steps that Styku Support handles on your behalf:

  1. Blocking automatic updates — Support configures your scanner laptop and/or modifies your scanning license key to prevent Styku Studio from automatically updating again in the future.
  2. Remote rollback — A support agent connects to your computer remotely (via TeamViewer) to uninstall the current version and restore the previous one.

You do not need any technical knowledge to complete this process. You only need to be on-site at your scanner laptop during the scheduled remote session.

Note about your scan data: Styku stores scan data and customer profile information in two places — on your local computer and on cloud servers. A rollback restores only the Styku Studio software; your scans and customer profiles are not affected. If you later re-update, your previous data may be re-measured to use the latest measurements, but you will not lose your scans or customer profiles. Contact support if you have specific concerns about your data before proceeding.

How to Request a Rollback

  1. Log in to the Styku Business Portal at styku.com/portal and submit a support ticket. There is no phone support line; all rollback requests must go through the portal so the team can schedule a remote session.

  2. In your ticket, include:

    • The version you were on before the update (if known)
    • A description of the specific issue the update caused (e.g., which measurements appeared off, how long scans took to load, workflow disruption)
    • Whether you are requesting a rollback to a specific version (e.g., V4)
    • The license key associated with your scanner (found in the Styku Business Portal)
    • The make and model of your scanner laptop

  3. A support agent will respond within 1 business day to confirm that automatic updates have been blocked and to schedule a remote session.

  4. At the scheduled time, open TeamViewer on your scanner laptop and share your TeamViewer ID and password with the support agent so they can connect remotely.

  5. The agent will perform the rollback while connected. The session typically takes only a few minutes.

  6. A test scan will be run to confirm everything is working correctly before the session ends.

  7. Once the agent confirms the rollback is complete, restart your scanner laptop to finish the process.

After the Rollback

  • Automatic updates will remain blocked going forward. You will not be updated again without your knowledge.
  • Do not dismiss or accept any update prompts before or between support sessions. If the unwanted version installs again before automatic updates are paused, contact support and the rollback will be performed again.
  • After the rollback, you will need to log in using your existing email and password. Do not choose Create Account — there is no need to create a new account. If you do not remember your password, use the Forgot Password button to reset it.
  • V4 training resources are available in the Styku Business Portal if your team needs a refresher.

Important Notes

  • An internet connection is required for Styku Studio to function, including after a rollback.
  • Only one rollback session is needed per scanner. If you have multiple scanners at different locations, each one will need its own remote session.
  • The rollback to V4 is considered temporary. V5 is Styku's current software direction, and a future update will eventually be pushed to all licenses. The support team will work with you before that happens.
  • Disconnect your Styku turntable and sensor from the computer before any software installation or reinstallation takes place. This applies whether support is performing the rollback remotely or you are installing software yourself.
  • If you decide to move forward with the latest version rather than rolling back, you can download it from the Styku software download page. The update process takes approximately 10–30 minutes to complete.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the version number currently shown in Styku Studio (visible on the home screen), a description of the specific issue you experienced (e.g., which measurements appeared off, how long scans took to load, workflow disruption), whether a rollback has already been attempted, the license key associated with your scanner (found in the Styku Business Portal), and the make and model of your scanner laptop.

Applies to: Styku Studio V5, all Styku scanner configurations (including Styku X2L) running Windows 11

Related Resources

  • How do I update my Styku to the latest version, or download the software?
  • Will previous scan data be deleted if I update to the new software version?