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How should my team use HealthPass scan results during a customer consultation?

How should my team use HealthPass scan results during a customer consultation?

Overview

The consultation is the most valuable part of the HealthPass experience. The goal is not to present raw data, but to help customers understand what the data means and guide them toward actionable next steps using your existing services.

Steps / Details

  1. Review the scan results together After the scan is complete, open the HealthPass interface with the customer and walk through the preventative health insights related to body composition and posture.

  2. Explain potential risk indicators in plain language Help the customer understand what any flagged metrics may mean for their metabolic health or body composition. Focus on context and direction, not overwhelming detail.

  3. Connect insights to your services Use the objective data as an anchor for recommending the services your business already offers. Examples include:

    • Personal training or fitness programming
    • Nutrition guidance or weight loss programs
    • Medical support, GLP-1 therapy, or hormone optimization
    • Other wellness services specific to your location

  4. Encourage ongoing tracking Remind customers that their results are stored in their account and mobile app, so they can monitor changes over time. This positions HealthPass as a long-term health tracking tool, not a one-time event.

Notes

  • HealthPass does not change what your business does—it strengthens the conversation by grounding recommendations in objective, personalized data.
  • Avoid generic recommendations; use the specific risk indicators identified in the scan to make the conversation relevant and actionable for each individual customer.
  • If a customer wants deeper insight, the optional blood testing panels can be a natural next step to suggest.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the customer's scan date, their HealthPass account email, and a description of the issue encountered during the consultation.

Applies to: All HealthPass operator locations