How does the HealthPass customer workflow work from start to finish?

The HealthPass customer workflow has six stages: introduction → purchase → app authentication → scan → consultation → results & next steps. Understanding this flow helps your team deliver the service consistently and identify where HealthPass fits within your existing customer experience.

1. Introduction / Presentation

Staff introduce the customer to HealthPass using the location's unique Affiliate Link, which doubles as a presentation page. Walk the customer through what the Preventative Body Scan provides directly from that page.

Driving customers through your Affiliate Link is essential: sales completed via the link pay the full revenue share. See What scan products are available through HealthPass, and how is revenue shared? for the affiliate-vs-platform-attribution breakdown.

2. Purchase and checkout

The customer completes a secure digital checkout. The process is fully automated:

Select a product — Preventative Body Scan ($149 one-time) or HealthPass Annual Membership ($499/year)
Enter email address
Verify identity
- Existing app user: Enter email and verification code to log in
- New user: Enter the verification code sent to their email, then complete their profile
Enter payment information
- Standard credit/debit cards accepted
- FSA and HSA cards are also accepted — clients can use pre-tax health dollars

Payment must be confirmed before the scan is made available in the system.

Encourage clients to create their Styku Health app account before their appointment to speed up checkout.

3. App authentication

The client downloads the Styku mobile app (iOS / Android) and authenticates their account. This verifies their purchase and unlocks their session credentials.

4. Scan in the studio

At the provider location, the client uses the Styku mobile app to scan the on-screen QR code displayed in the studio. This links their account to the scanning hardware and initiates the session.

Once the scan is complete (~35 seconds on the turntable), the HealthPass interface unlocks preventative health insights tied to the customer's body composition and posture data.

See How a Healthpass Scan Works: Process, Attire, and Frequency for scan attire and frequency guidance.

5. Consultation (most important step)

This is the moment where data becomes meaningful. Staff interpret the results with the customer, explain potential health risks identified by the scan, and connect those insights to the services and solutions your business already offers.

Raw measurements alone do not create behavioral change. The post-scan consultation is the element of the HealthPass experience that most directly drives meaningful outcomes and customer retention. See Healthpass Program Overview: Purpose, Positioning, and Strategy for full consultation guidance.

6. Results & next steps

Results are available immediately within the Styku mobile app — clients can review their 3D body scan and health screen metrics on the spot.
Premium app features are included at no additional cost for both Preventative Body Scan and Annual Membership purchasers. This includes the full suite of AI-driven anthropometric health screen outputs.
Results are stored in the customer's account for long-term tracking.
Customers may choose to purchase optional at-home blood testing kits for deeper metabolic insight.

Notes

Customers can book independently outside your facility — your location still receives credit as long as the booking is made through your Affiliate Link.
HealthPass integrates into existing services rather than replacing them — it creates a more informed starting point for conversations your team is already having.
The Styku app requires email verification to protect client privacy and data security.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your Affiliate Link, the customer's booking confirmation, and the date/time of the scan.

Applies to: All HealthPass partner locations.