How does a Styku subscription transfer when I resell my scanner?

Styku software subscriptions are tied to the original account holder and cannot be transferred to a new owner. If you sell your Styku scanner (defined under Styku's Terms as "Equipment" — physical goods including Styku 3D Body Scanners), the buyer will need to set up their own new subscription to use it.

What Happens to Your Subscription When You Sell

• Your existing subscription stays with your account — it does not carry over to the new owner.
• The new owner must contact Styku to purchase their own subscription before they can use the scanner.
• Warranty coverage does not transfer. Any Styku Care warranty or hardware support coverage on the original account does not carry over to the new owner. The buyer's warranty coverage will depend on the subscription plan they purchase.
• The scanner hardware itself (camera tower, laptop, and turntable) can be resold freely.
• The license key will need to be deactivated on your machine before the new owner can activate it on theirs. Contact Styku support to arrange this.

Early Cancellation and Outstanding Fees

If you are cancelling your subscription before the end of your current Subscription Term in order to complete the sale, please be aware of the following:

• Per Styku's Early Cancellation policy, Styku will not refund any prepaid or unused subscription fees, and all unpaid fees through the end of your current term become due immediately upon early cancellation.
• Per Styku's Effect of Termination or Expiration policy, if your paid subscription is terminated or expires, Styku may continue to make available the Free Services, unless the termination was for cause. Upon termination, you must stop all use of the Service.
• If you are considering enrolling in the Styku Consignment Program as part of your sale, note that enrolling in the consignment program ends your active Styku subscription, any outstanding account balances must be resolved before Styku will accept the consignment order, and early cancellation fees continue to apply unless Styku has explicitly agreed otherwise in writing.

What the New Owner Needs to Do

1. Purchase a new Styku software subscription through Styku.
2. Receive their own license key.
3. Launch Styku Studio on the laptop and enter their new license key when prompted.
4. Create a new administrator account in Styku Studio to complete setup.

Getting Your Account Documents for the Sale

If you need a receipt or account information to facilitate the resale, Styku support can provide these for you. Contact support using the steps below and ask for:

• Proof of purchase / receipt for your scanner
• A copy of your account information

How to Contact Support

1. Log in to the Styku Business Portal at styku.com/portal.
2. Navigate to the support section and complete the ticket form to submit a request.
3. Alternatively, email support@styku.com and a ticket will be created automatically.

Styku's target response time is 1 business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your original order number or email address on file, the business location name or license key of the scanner you are selling, and a description of what documents you need.

Applies to: All Styku configurations — Styku X2L, X2, X2 Pro, and S100.

Related Resources

• Styku Customer Terms of Service — Early Cancellation
• Styku Customer Terms of Service — Effect of Termination or Expiration
• Styku Consignment Program — Subscription and Outstanding Balance Handling
• Styku Customer Terms of Service — Definitions