How do I update or correct the delivery address on my Styku order?

If your Styku order has the wrong delivery address, contact Styku support as soon as possible. Address corrections must be made before your order ships. Once the address is updated, shipping timelines may vary based on your location and carrier. Tracking information will be sent to you when the order is on its way.

Why the Wrong Address May Appear on Your Order

Address errors can happen for a few reasons:

• An automation error captured an outdated or incorrect address when your order was processed
• Your business has moved to a new location since you placed your order
• A different address (such as a home address) was on file instead of your business address

How to Request a Delivery Address Correction

1. Contact Styku support as soon as you notice the address issue — before your order ships.
2. Have the following ready when you reach out:
   • Your name and business name
   • The incorrect address currently on your order
   • The correct delivery address where you want your scanner shipped
3. Submit a support ticket through the Styku Business Portal at styku.com/portal
4. A support team member will review your order and resubmit it with the correct delivery address.
5. Once corrected, shipping timelines may vary based on location and carrier. Tracking information will be sent to you as soon as the order is on its way.

Important: Risk of Loss and Carrier Issues

Per Styku's shipping policy, risk of loss or damage transfers to the buyer once the unit is delivered to the carrier. Styku is not responsible for delays caused by carriers, customs, or other third parties. If your shipment arrives damaged, you are responsible for filing any damage claims directly with the carrier. This makes it especially important to ensure your delivery address is correct before your order ships.

Note for refurbished unit orders: Full payment must be received before a refurbished unit ships. Styku may also require identity or business verification before processing your order. If you have questions about your payment or verification status while requesting an address correction, mention this when you contact support.

What If I Also Need to Update My Business Address on My Account?

Correcting your delivery address for shipping is handled by the support team. If you also want to update the business address stored in your Styku Studio software settings (used for the Locations feature), you can do that directly in the app after your scanner arrives. The support team can point you to the right setting when you contact them.

How to Contact Support

• Styku Business Portal: Log in at styku.com/portal and submit a support ticket
• Response time: Within 1 business day

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the incorrect address currently on your order, the correct delivery address you need, and your order confirmation number if available.

Applies to: All Styku configurations — any scanner model, any order.

Related Resources

• Styku Refurbished Unit Sales Terms — Payment, Delivery & Risk of Loss