How do I update my bank account (ACH) autopay method when Stripe can't connect to my new bank?

If Stripe cannot automatically connect to your new bank when you try to update your ACH autopay method, Styku's billing team can add your new bank account manually on your behalf. The process requires a short phone or video call, followed by a simple verification step using codes from your bank statement.

What to Expect

When Stripe can't link to your bank automatically, the self-service update through the Styku Business Portal will not work on its own. Instead, support will:

1. Verify the billing information currently on your account.
2. Add your new bank account manually in Stripe.
3. Remove your old bank account (if requested).
4. Trigger a small verification deposit and withdrawal to your new account.
5. Ask you to confirm the verification codes from your bank statement so the account can be activated.

Step-by-Step: How to Update Your Bank Account

1. Contact Styku billing support to start the process. You can reach billing by submitting a ticket through the Styku Business Portal at styku.com/portal . A billing team member will follow up to schedule a call.

2. Schedule a call with the billing team. During the call, have your new bank account and routing numbers ready. The billing team will add your new account to your Stripe profile.

3. Watch for a verification email from Stripe. After your new account is added, Stripe will send a confirmation email with the subject line "Confirmation of direct debit authorization for Styku LLC." Check your spam or junk folder if you don't see it.

4. Check your bank statement for two small test transactions. Stripe sends one small deposit and one small withdrawal — usually $0.01 each — to confirm the account is valid. These transactions will appear with a descriptor starting with SM (for example, SMHEDX-STYKU ACCTVERIFY).

5. Reply to the support email with both verification codes. Share the full code string for both the deposit and the withdrawal. Once billing confirms the codes, your new bank account is activated as your default payment method.

6. Confirm your old bank account has been removed (if applicable). Ask the billing team to confirm removal once the new account is verified.

Tips

• The verification deposit and withdrawal typically appear within 1–3 business days, depending on your bank.
• Make sure the billing team has your correct billing email address on file — that's where Stripe sends the authorization confirmation.
• If you don't see the Stripe email after a day or two, check your spam folder and confirm the billing email address on your account is accurate.
• Have your routing number and full account number available before your scheduled call to keep things moving quickly.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the billing email address on your Styku account, the name of your new bank, and whether you received the Stripe verification email and/or the two small test transactions on your bank statement.

Applies to: All Styku configurations — Styku Business Portal, ACH autopay via Stripe