How do I transfer or update the Styku administrator account to a new staff member?

You can update the Styku administrator account details — including name, email address, and password — directly in the Styku app on your scanner. If you no longer have access to the previous admin's email, Styku Support can set a temporary password so you can get back in.

Option 1: Update the Admin Account Yourself (Recommended)

Use this option if you can still log in with the current admin credentials.

1. Open the Styku app on your scanner.
2. Select the Settings button in the bottom right corner of the screen.
3. Scroll down and open Accounts and Privacy Controls.
4. Log in to the current administrator account when prompted. Make sure to have the current admin email and password at hand.
5. Select Administrator Account.
6. Update the email address and/or password as needed.
7. If you change the email address, check the new inbox for a verification code and enter it to confirm the change.
8. Fill out your company info, location, and the size and type of business when prompted.
9. Press Finish to complete setting up the administrator account.

Option 2: You Cannot Access the Previous Admin's Email

If the former employee's email address is deactivated or unknown, you will not be able to log in to the administrator account on your own. Contact Styku Support to request a temporary password for the existing admin account:

1. Log in to the Styku Business Portal at styku.com/portal and submit a support ticket. Include your business name, the email address currently on the admin account (if known), and the new email address you want to use.
2. Once Support provides a temporary password, follow steps 1–4 in Option 1, using the temporary password to log in.
3. Update the email and password to reflect the new administrator, verify the new email address, and press Finish.

Remote assistance: If you are having difficulty completing the update, Styku Support can connect to your scanner remotely via TeamViewer to walk you through the process. Mention this in your support ticket if needed.

Used or inherited scanners: If you purchased a pre-owned scanner or took over an existing Styku subscription, the admin account and subscription may still be linked to the previous owner. Styku Support can re-associate the account and subscription to your organization.

Support can also update the account name and email on the backend if needed.

What Information to Have Ready

• The new administrator's email address
• Confirmation that you are an authorized contact for your Styku account
• Your business name and location
• Your business location name or license key (found in the Business Portal under your scanner details)

If Styku Studio Keeps Defaulting to the Old Email Address

After updating the admin account, Styku Studio may still display the previous email address at the login prompt. This is a cached credential. To clear it:

1. Log out of Styku Studio completely and close the application.
2. Reopen Styku Studio.
3. At the login prompt, manually type the new email address rather than accepting the pre-filled value.
4. Enter the new password and log in.

If the old email address persists after logging in with the new credentials, contact Styku Support through the Business Portal.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name and location, the email address currently on the admin account (if known), the new email address you want to use, and confirmation that the previous admin's email is inaccessible.

Applies to: All Styku scanner models

Related Resources

• How do I reset my password to access my Styku account?
• Why can't I log in to Styku Studio or complete the password reset?
• Why can't I log in or access client data in my Styku administrator account?
• Why isn't my Styku password reset email arriving?