How do I share product feedback or request new features for Styku?

We welcome product feedback and feature requests from our customers. There is no separate feedback form — simply contact the support team through any of the standard support channels, describe your idea or suggestion, and the team will document it and pass it along to the right people internally.

How to Submit Feedback or a Feature Request

1. Log in to the Styku Business Portal and navigate to the support section.
2. Complete the ticket form to submit a new support ticket.
3. In your message, clearly describe your idea or request. Include as much detail as you can — for example, the specific feature you'd like to see, why it would be useful, and how you would use it in your business.
4. Submit the ticket.

What Happens with Your Feedback

• A member of the Styku support team will acknowledge your submission, typically within 1 business day.
• Your feedback is documented and forwarded to the development team or your Customer Success Manager for review.
• All suggestions are considered as part of the ongoing product roadmap, though Styku cannot guarantee that every request will be implemented or provide a timeline for review.

Please note that if you submit feedback through Healthpass by Styku or any connected Styku platform, per Styku's product terms, you grant Styku a perpetual, irrevocable, nonexclusive license to use that feedback at its discretion — including incorporating suggested changes into the product — without notice to, consent by, or compensation to you.

Responding to a Software Update

If you received an update announcement email and want to share your thoughts on the new version, reply directly to that email — the support team reads every response. You can also submit more detailed feedback through the Business Portal ticket form as described above.

Tips for Useful Feedback

• Be specific about what you'd like the feature to do.
• Describe the type of clients or use case it would support (for example, a specialized scanning mode for a particular population, or a new in-app capability).
• Let us know how frequently you would use the feature and how it would benefit your business.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: a description of your feature request or feedback, your business name, and any relevant context about how you use your Styku scanner.

Applies to: All Styku configurations

Related Resources

• Styku Product-Specific Terms — Healthpass User Submissions
• How do I update my Styku to the latest version, or download the software?
• Will previous scan data be deleted if I update to the new software version?