How do I set up or activate my Styku subscription for the first time?

Your Styku subscription is set up at the time of purchase, but it does not always start immediately. Depending on your purchase agreement, your subscription may be scheduled to begin on a future date — or it may already be included as part of a financing or trade-in deal. If you're unsure of your subscription status, the steps below will help you find out.

How the Styku Subscription Works

When you buy a Styku scanner, a software subscription is sold alongside it. The subscription is what keeps your scanner license active so you can perform scans.

A few common scenarios:

• Deferred start date: Your subscription may be scheduled to begin weeks or months after your scanner is delivered. This gives you time to get set up before billing starts.
• Included in financing: Some purchase agreements include months of subscription coverage built into the financing term. In this case, your subscription is already active and no separate setup is needed until that period ends.
• Trade-in agreements: If you traded in a previous scanner (such as a Fit3D unit), your agreement may include a period of subscription credit. No separate subscription setup is required during that time.

How to Check Your Subscription Status

1. Log in to the Styku Business Portal at styku.com/portal.
2. Look for your subscription details, including your start date and current status.
3. If your license is active, you can scan normally — no further action is needed.

What to Do If Your Subscription Isn't Active

If your scanner license is not working and you believe your subscription should be active:

1. Check your original purchase or financing agreement for any mention of a subscription start date or included subscription period.
2. Log in to the Styku Business Portal and review your subscription and payment details.
3. If you cannot find the information you need, contact Styku support. A team member will look up your account and confirm your subscription status or help get it started.

What to Have Ready When You Contact Support

To get the fastest resolution, have the following available:

• The physical address where your scanner is installed
• Your purchase or financing agreement, if available
• The email address associated with your Styku account

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your scanner's physical address, the email address on your Styku account, and any details from your purchase or financing agreement about subscription terms.

Applies to: All Styku configurations — Styku X2L, X2, X2 Pro, and S100 scanners with active or pending subscriptions.

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