How do I set up individual client profiles and keep scans organized in Styku?

Each client needs their own unique profile — tied to their own email address — so their scans are saved separately and not mixed with other clients or a staff account. When you start a scan in Styku Studio, you choose or create a profile at that point. Administrators can create client profiles before scanning by going to Settings → Customer Profiles and Scan Data → Create Profile (requires email, first name, last name, birthday, sex, and height). If scans have already been saved to the wrong profile, or a client accidentally has two profiles, you may be able to correct this yourself through the administrator settings, or contact Styku Support for assistance.

Why scans end up under the wrong profile

This usually happens when the same email address (often a physician's, trainer's, or administrator's email) is entered for every scan. Styku Studio links each scan to whichever profile email is entered at scan time. If you reuse one email, all scans pile up under that one account.

How to create a new client profile before scanning

Administrators can create client profiles before scanning by going to Settings → Customer Profiles and Scan Data → Create Profile (requires email, first name, last name, birthday, sex, and height). Clients can also create their accounts ahead of time by downloading the Styku mobile app and creating their account there. When they come in to scan, they can log in directly to their account using the QR code option in the Styku Studio software — this is the fastest, easiest way to log in and start scanning.

For clients who have not pre-registered via the app:

Open Styku Studio on the scanner laptop.
Start a new scan session. You will be prompted to select or create a profile.
Select New Profile.
Enter the client's information: their name, date of birth, and their own unique email address.
Confirm the profile and proceed with the scan.

The scan will now be saved under that client's personal profile. Every future scan for that client should use the same email address so their history stays in one place.

Tips to keep profiles organized

Always ask new clients for their personal email address before scanning.
If a client already has a profile from a previous visit, search for their email rather than creating a new one.
If a client downloaded the Styku mobile app and created their own account, confirm which email they used in the app — and use that same email when scanning them in Studio, or have them log in via the QR code option. This links their app account to their scan history.
Never use a shared staff or physician email as the profile for a client scan.

What to do if a scan is under the wrong profile or has incorrect information

If a client's profile contains the wrong email address or other incorrect information, you can correct it yourself through the administrator settings:

From the administrator view, press the Settings button to open the Settings menu.
Scroll down and choose the Customer Profiles and Scan Data option.
Log into your administrator account.
Choose the Edit Profile option.
Search for and select the profile you want to edit, then press Continue to load the profile.
Change the profile information as needed. There are two pages of information. When you're finished, press Continue. The profile will close and you'll be taken back to the Settings page. You can close the settings; the profile is now updated with the new information.

If scans were saved under the wrong profile and need to be moved, contact Styku Support. To request this, have the following ready:

The current profile email where the scans are incorrectly stored
The scan date(s) you need moved
The target profile email where the scans should go

How to delete an incorrect scan

If a scan needs to be removed entirely, you can delete it through the administrator settings:

Press the Settings button in the menu after logging in as an administrator.
Scroll down and choose the Customer Profiles and Scan Data button. You will be asked to log in with your administrator credentials.
Choose the Delete Scans option.
Search for the profile by typing a name or email into the search box. Highlight the profile you want to edit and press Continue.
Select the scan you wish to delete, then press the delete button.
Confirm the deletion by pressing yes when you receive the confirmation.

What to do if a client has two profiles (duplicate profiles)

If a client used one email for their earlier scans and a different email when they set up the Styku mobile app, they will have two separate profiles. You cannot merge profiles yourself — this requires Styku Support. To request a merge, have the following ready:

The client's full name
Both email addresses associated with their profiles

Contact support and they will consolidate all scan data under a single account.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the current profile email where scans are stored incorrectly, the target profile email scans should be moved to, the scan date(s) involved, and — for duplicate profile merges — both email addresses and the client's full name.

Applies to: Styku Studio, all Styku scanner models

Related Resources

Can I create a profile without doing a scan?
How do I delete a scan?
My customer's scan profile has the wrong email address, or other incorrect info. How can I fix it?