How do I set up a Styku subscription after receiving a "subscription required" notice?

If your Styku scanner is showing a message that your license has expired or a subscription is required, your scanner has been disabled because an active software subscription is now required for all Styku users. To restore access, you need to contact Styku support, receive an invoice, pay it, and your license will be reactivated — usually the same day.

Why is this happening?

Styku now requires an active software subscription for all scanners to continue operating. This applies to all customers, including those who purchased a scanner in the past without a recurring subscription. Without an active subscription, the Styku Studio software on your scanner laptop will display an error and scanning will be unavailable.

This is not a hardware problem. Your scanner is fine — access will be fully restored once your subscription is active.

What you need to do

1. Contact Styku support by submitting a ticket through the Styku Business Portal. Let the team know you received the subscription-required notice and would like to get set up.
2. Receive your invoice. A support team member will look up your account, confirm your scanner location, and send you a payment link for your subscription invoice.
3. Pay the invoice. Click the link in the invoice email and complete payment using a credit card or bank payment. Each scanner location requires its own separate subscription.
4. Wait for license reactivation. Once your payment is confirmed, the Styku support team will reactivate your license. This is done manually on Styku's end — it is not automatic in all cases, so do not close your support ticket until you receive confirmation.
5. Restart the Styku software. Close and reopen Styku Studio on your scanner laptop. You may be prompted to enter your license key. Your license key can be found printed on the user guide that came in the box with your scanner, or by visiting the Styku Business Portal and checking your account details.

Important things to know

• Each scanner location needs its own subscription. If you operate multiple locations, you will receive a separate invoice for each one.
• Subscriptions renew automatically. Per Styku's non-renewal policy, to prevent your subscription from automatically renewing, you or Styku must provide written notice of non-renewal before a product-specific deadline. Notice periods vary by product — see the Product Specific Terms for details. Non-renewal notices can be submitted through the Styku Business Portal.
• Do not reuse an old or expired license key — it will show as invalid. Your current license key is tied to your active subscription. Support will confirm the correct key when they reactivate your account.
• Scanner access is restored after payment is confirmed — not immediately upon paying. If access is not restored within a few hours of payment, reply to your open support ticket to follow up.
• Styku does not offer phone support. The fastest way to reach the team is by submitting a ticket through the Business Portal. The target response time is one business day.

If you already paid but still can't scan

If you completed payment but your scanner is still showing an error, do not submit a new ticket. Reply to your existing support email thread and let the team know payment is complete. Include the date you paid and the invoice number if you have it. The support team will manually confirm payment and reset your license.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the physical address of your scanner location, your invoice number or payment confirmation, the date payment was submitted, your license key (if visible in the Styku Studio software or your user guide), and a screenshot of any error message displayed on screen.

Applies to: All Styku scanner configurations (including legacy S100, X2, X2 Pro, and X2L) and all versions of Styku Studio

Related Resources

• Styku Customer Terms of Service — Non-Renewal Notice