How do I schedule or reschedule a Styku support meeting?

Styku support and training sessions are held by appointment. After you submit a support ticket, a team member will reply within one business day and include a scheduling link so you can choose a time that works for you.

How to Book a Session

Log in to the Styku Business Portal at styku.com/portal.
Navigate to the support section and complete the ticket form.
In your message, describe what you need help with and include your preferred days, times, and time zone.
A Styku support agent will reply within 1 business day and send you a personal scheduling link.
Click the link to choose a time. After booking, you will receive a confirmation email with your meeting details.

What to Expect During the Session

Styku uses two tools for live support, depending on the type of help needed:

Zoom — Used for video meetings such as general consultations, onboarding sessions, and training calls. You do not need a Zoom account to join — clicking the link in your confirmation email is all you need.
TeamViewer — Used for remote screen-sharing sessions when an agent needs to view or interact directly with your Styku laptop. If TeamViewer is not already installed, you can download it free at teamviewer.com. When the session begins, the agent will ask for your TeamViewer ID and temporary Password shown in the main TeamViewer window.

Have your Styku scanner powered on and nearby for any live session so your agent can walk you through troubleshooting steps in real time. If your issue involves Styku Studio software, have the laptop open and the software running before the call.

Support hours: Monday–Friday, 6 AM–7 PM Pacific Time

If Your Scheduling Link Isn't Working

Scheduling links can occasionally expire or become inactive. If this happens:

Do not reply to the automated email. Instead, log in to the Styku Business Portal at styku.com/portal and submit a new support ticket.
Include your name, business name, a brief description of what you need help with, and your availability.
A support agent will reply to confirm your appointment.

Rescheduling a Missed or Upcoming Appointment

If you missed your appointment or need to change the time:

Use the calendar link in your original support email to book a new time — this is the fastest option.
If you cannot find the calendar link, reply to your existing support email thread and request a new time.
If you no longer have access to the original email, log in to the Styku Business Portal at styku.com/portal, submit a new support ticket, and reference your original ticket. Include your business name so the team can locate your open case.

No appointment will be closed without confirmation that your issue has been resolved.

Styku Academy and Training Resources

All Styku plans include access to Styku Academy, available through the Styku Business Portal. Courses offer 24/7 online access, digital certificates, quizzes, and progress tracking:

Course 1: 13 lessons — Software Features, Scan Analysis, and Reports
Course 2: 12 lessons — Health Assessments and Body Composition

Elite and Enterprise plan customers also receive a Dedicated Account Manager and Styku Care priority hardware support, including priority repairs and replacement, an extended limited warranty, and free two-way shipping for repairs and replacements.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, scanner location, a description of what you need help with, your preferred meeting days and times with time zone, and (if rescheduling) your original ticket number or email thread.

Applies to: All Styku configurations

Related Resources

What onboarding, training, and support does Styku include with a plan?