How do I restore my Styku software access if my subscription was never properly set up?

If your Styku subscription was never fully set up — for example, because an original quote was declined — your software license may have never been activated. You will need to contact Styku support to complete the subscription enrollment and receive a new payment link. Once payment is confirmed, support will activate your license key.

What Happened

When a subscription quote is declined during the initial setup process, the automated billing system does not start. This means:

No charges were ever processed
Your software license was never activated
Your Styku Studio software cannot connect or validate without an active license

This is a known setup oversight. Styku will not charge retroactive fees for any months that passed during this gap.

How to Resolve It

Contact Styku support to let them know your subscription was never finalized. You can do this by:
- Visiting the Styku Business Portal at styku.com/portal and submitting a support ticket
- Emailing support@styku.com
Wait for a new invoice to be sent to you. Support will create a new invoice for your current subscription month.
Pay the invoice using the payment link provided. If the link in the email does not work, reply to the email and ask support to send a fresh link.
Confirm payment by replying to the support email or updating your ticket. Let support know whether the payment method you used should be saved as your default for future monthly charges.
Receive your license key. Once payment is confirmed, support will activate your license and send you your license key.

Entering Your License Key in Styku Studio

Once support provides your license key, you will need to install or reinstall the Styku Studio software if it is not already present. Note that the software update/install process takes approximately 10–30 minutes on average, so please schedule time accordingly.

To download the latest Styku Studio software, visit the Download Latest Version link. Before beginning the installation:

Important: Disconnect your Styku turntable and sensor from the computer before starting the installation.

Once the software is installed:

Open Styku Studio on your scanner laptop.
When prompted to log in, use your existing Styku account email and password. If you do not remember your password, click the Forgot Password button to reset it. Do not choose Create Account — there is no need to create a new account.
When prompted to activate the device, enter the license key provided by support exactly as given.
Click Activate (or equivalent button on screen).
Your software should now be fully active and ready to scan.

Note: If you need to access your client profiles from an additional Windows computer in the future, you can install the Styku Studio software on that computer and log in with your existing Styku account. You will need a separate viewing license key for each additional computer — you can request one from Styku via the Business Portal at styku.com/portal.

Note on existing scan data: Activating your license and updating to the latest software version will not delete your existing scans or customer profiles. Your data is stored both on your local computer and on Styku's cloud servers. Previous scan data may be re-measured to use the latest measurements, but no scans or profiles will be lost.

Tips

If the payment link in the email does not redirect you anywhere, ask support to send a new direct link — this is a known occasional issue.
Your subscription description on the new invoice may look slightly different from the original quote. The price and features will be the same.
Keep your license key saved somewhere safe. You will need it if you ever reinstall the software or switch computers.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the email address on your Styku account, any invoice numbers you have received, and a description of what happens when you try to activate the software.

Applies to: All Styku configurations, Styku Studio, all current and previous scanner models.

Related Resources

How do I update my Styku to the latest version, or download the software?
Can I access my client's profiles from another computer with Styku?
Will previous scan data be deleted if I update to the new software version?