How do I reschedule a missed Styku onboarding call?

If you missed your scheduled Styku onboarding call, you can book a new time at your convenience using the self-service scheduling link your onboarding specialist sent you. No need to wait — just pick an open slot that works for you and your team.

What to Expect After a Missed Call

When you miss a scheduled onboarding call, your Styku onboarding specialist will:

Wait up to 15 minutes on the Zoom call
Attempt to reach you by phone and leave a voicemail if there is no answer
Send a follow-up email with a link to book a new time

Check your inbox (and spam folder) for this follow-up email from your onboarding specialist.

How to Reschedule

Open the follow-up email from your Styku onboarding specialist.
Click the Meet with [Specialist Name] scheduling link in the email.
Choose a date and time that works for you — pick a window when you know you won't be interrupted.
Complete the booking form and confirm your appointment.

You will receive a calendar confirmation and Zoom link by email.

While You Wait for Your Onboarding Call

Use the time before your rescheduled call to get a head start. Your onboarding specialist may have asked you to complete steps from the onboarding checklist in the Styku Business Portal. The checklist contains six tasks:

Attend an Orientation — Styku offers weekly orientations at rotating times and days to introduce new customers to the Styku 3D Body Scanner and the Business Portal.
Add Additional Team Members — Invite staff or managers to the portal so they can access training, resources, and support tools.
Complete Certification Course 1: Software Features, Scan Analysis, and Reports — 13 lessons covering how to set up and use Styku's body scanning software, analyze results, and share reports with clients.
Complete Certification Course 2: Health Assessments and Body Composition Analysis — 12 lessons covering health assessment methods and body composition analysis. Upon passing, you will receive a certification code to unlock the Advanced Model on your system.
Set Up Your Scanner — Follow the hardware setup instructions to physically install and configure the scanner.
Complete Your First Scan — Power on the scanner and complete a test scan, then perform two additional scans to verify the scanner's precision.

If you have not yet registered for the portal, you can do so at styku.com/welcome. Inside the portal you will find:

Your onboarding checklist
Training modules and Styku Academy certification courses
Marketing materials
Your license key and subscription information

All Styku plans include white glove onboarding, a welcome webinar, one-on-one setup with the success team, and 30-day scan auditing. Completing as many checklist steps as possible before your call will help your session run smoothly and get you scanning sooner.

Option 2: Access Self-Paced Onboarding Resources

If you want to start right away without waiting for a live session, all Styku plans include access to Styku Academy, which provides online certification courses with 24/7 access, quizzes, digital certificates, and progress tracking. This covers the same core material introduced during the live onboarding session. Access it through the Styku Business Portal.

Prefer to Reach Out Directly?

If you cannot find the follow-up email, you can contact the support team to request a new scheduling link:

Submit a support ticket through the Styku Business Portal

A team member will respond within 1 business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the date and time of your originally scheduled call, the email address associated with your Styku account, and the name of your onboarding specialist if known.

Applies to: All Styku configurations — new customers in the onboarding process.

Related Resources

What is the Styku onboarding checklist?
What onboarding, training, and support does Styku include with a plan?