How do I report feedback or issues after updating to Styku Studio V5?

If the V5 update to Styku Studio has disrupted your operations, we want to hear from you. Submit a support ticket with as much detail as possible, and a support specialist will follow up to acknowledge your feedback, escalate it to the product team, and schedule a live session to work through any issues with you directly.

What Kinds of Issues Should I Report?

Any problem you notice after updating to V5 is worth reporting. Common examples from other customers include:

• Account creation friction — for example, the date-of-birth selector being difficult to use when creating a new member profile (a known V5 UI issue). Note that in Studio V5, administrators can create client profiles before scanning by going to Settings → Customer Profiles and Scan Data → Create Profile (requires email, first name, last name, birthday, sex, and height). Clients can also create their accounts ahead of time by downloading the Styku mobile app and creating their account there.
• Login workflow issues — In Studio V5, the client (the person being scanned, not the scanner administrator) must log in to their scan profile prior to scanning. There are two login options: scanning a QR code with the client's phone camera, or entering the client's email address directly. If either of these methods is not working as expected after the update, report it.
• Performance changes — the software feeling slower or behaving differently than before the update. Note that the update process itself takes approximately 10–30 minutes on average; performance concerns observed immediately after installation may resolve once the update fully completes.
• Workflow disruptions — steps that used to work now behaving unexpectedly, such as the system check for the sensor and turntable, the weight detection step, or the A-pose alignment frames not turning green as expected.
• Missing features — something you relied on that no longer appears or works the same way, such as report customization settings (Progress Report Pages or Scan Report Pages) under Settings > Reports and Sharing > Advanced.
• Crashes or errors — the software closing unexpectedly or showing error messages.
• Scan data concerns — if you are worried about previous scan data after updating, note that your scans and customer profiles are stored both locally and on Styku's cloud servers. Previous data may be re-measured to use the latest measurements, but scans and customer profiles will not be lost.

How to Submit Your Feedback

1. Log in to the Styku Business Portal at your usual web address.
2. Navigate to the support section and complete the ticket submission form.
3. In your ticket, include:
   • A clear description of what is happening
   • Which step or screen the problem occurs on
   • Whether it affects every scan session or only specific situations
4. Submit the ticket. You will receive an email confirmation.

What Happens After You Submit

A support specialist will:

1. Acknowledge your feedback and apologize for any disruption to your operations.
2. Escalate UI and performance issues to the Styku product team with the details you provide.
3. Contact you to schedule a live session — either a video call or a remote connection to your scanner laptop — to investigate further and address any other issues the update may have introduced.

Tips for a Faster Resolution

The more specific your feedback, the faster the team can act on it. Before submitting, note:

• The exact screen or step where the problem occurs (e.g., "when entering a new patient's date of birth during account creation," or "during the sensor and turntable system check before scanning")
• Whether the issue occurs with both the QR code login method and the email login method, or only one
• Whether the issue is consistent or intermittent
• Any error messages displayed on screen (a photo with your phone works fine)
• Your current software version — you can find this in Styku Studio under the settings or about menu

Before Updating: Important Reminders

If you have not yet updated and are preparing to do so, keep the following in mind:

• Disconnect your Styku turntable and sensor from the computer before beginning the update.
• The update process takes approximately 10–30 minutes on average — schedule time accordingly.
• If prompted to log in during setup, use your existing email and password. Do not choose "Create Account" — there is no need to create a new one.
• Previous scan data and customer profiles will not be lost as a result of updating.

Reminder: There Is No Phone Support Line

Styku support is handled through tickets and email only. Response time is typically 1 business day. If you need a faster path to a live conversation, mention that in your ticket and the team will prioritize scheduling a call or remote session with you.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your Styku Studio version number, a description of the specific screen or step where the issue occurs, whether the problem happens every time or intermittently, and any error messages or screenshots you can capture.

Applies to: Styku Studio V5 (all hardware models)

Related Resources

• How to Scan in Styku Studio V5
• How do I update my Styku to the latest version, or download the software?
• Will previous scan data be deleted if I update to the new software version?
• Can I create a profile without doing a scan?