How do I reactivate a cancelled or lapsed Styku subscription?

If your Styku subscription was cancelled or has lapsed, you cannot resume scanning until the subscription is reactivated and payment is received. You'll need to contact Styku support to get started — this process cannot be completed self-service.

What happens when a subscription lapses

When a subscription is cancelled or expires, your scanning license is disabled. The Styku Studio software on your laptop will display a "License Expired" error and you will not be able to perform scans until the license is re-enabled by the Styku team. Your scan data is not deleted — access is restored as soon as your subscription is reactivated.

How to request reactivation

Log in to the Styku Business Portal at styku.com/portal.
Submit a support ticket using the ticket form in the Need Help? section.
In your message, let support know that you want to reactivate your subscription and include your business name.
The support team will look up your account and confirm your subscription status.

What to expect from the support team

Once your request is received, the support team will:

Confirm your account and subscription history
Present current plan options and pricing
Generate a reactivation invoice and send it to you
Re-enable your scanning license once payment is confirmed

After payment is processed

Once your payment goes through, the support team will re-enable your license. You will then need to enter your license key in Styku Studio to resume scanning:

Close and reopen Styku Studio on your scanner laptop.
Log in with your account email and password.
When prompted, enter the license key provided by support.
You should now have full access to scan.

Finding your license key

Your original license key is printed on the user guide included in your scanner's accessory box. Support can also provide your license key when they send your reactivation confirmation.

Plan options

Styku offers monthly and annual billing options. Contact support for current pricing and plan details, as plans and pricing may have changed since your original subscription began.

Tips

Respond quickly. If you received a subscription reminder email, act before the deadline to avoid downtime.
Multi-location businesses: confirm all locations you want reactivated — each location is invoiced separately.
Your scan data is safe. Lapsed subscriptions do not delete existing scan records. Data becomes accessible again once the subscription is restored.
Reactivation is typically same-day. Once payment is confirmed, support reactivates your unit the same business day — you do not need to reinstall anything.

Mobile app subscribers

If you are reactivating a Styku mobile app subscription (iOS or Android), the process is different from the hardware/studio subscription described above. Mobile app subscriptions are managed directly through your device's app store — not through Styku support.

Apple (iOS): Go to Settings → [Your Name] → Subscriptions, or visit https://apps.apple.com/account/subscriptions
Android: Go to the Google Play Store → Account → Subscriptions, or visit https://play.google.com/store/account/subscriptions

Note: There is no way to transfer a Styku mobile app subscription between Android and Apple devices. If you have switched platforms, you will need to purchase the subscription again on your new device. Your scan data and account information are tied to your Styku profile, not the device — log in with the same email address on your new device to access your existing scans and account history.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the email address associated with your Styku account, confirmation that payment was processed (such as a receipt or invoice number), and a screenshot of the license error message shown in Styku Studio.

Applies to: All Styku configurations, Styku Studio V5, all scanner models

Related Resources

Managing Your Styku Mobile App Subscription