How do I purchase or inquire about a Travel Kit for my Styku scanner?

If you need to purchase a Travel Kit, check on a shipment, or resolve an issue with a missing or incorrect item, the best first step is to contact the Styku sales or support team directly. Travel Kit availability and compatibility depend on which scanner model you own, so it is important to have your scanner details ready when you reach out.

What Is a Styku Travel Kit?

A Styku Travel Kit typically includes accessories — such as a travel bag — designed to help you transport your scanner equipment safely. Travel bags are model-specific, meaning the bag for a V6 Turntable is different from the one designed for a V5 Turntable. Using the wrong bag can be a problem, so make sure any kit you receive matches your turntable model.

• V6 Turntable — included with current Styku X2L scanners (17-inch diameter)
• V5 Turntable — included with Styku X2 Pro and Styku S100 scanners (24-inch diameter)

How to Purchase or Inquire About a Travel Kit

1. Log in to the Styku Business Portal to find your scanner model and order history.
2. Note your scanner model and turntable model (V5 or V6) before reaching out — this ensures you receive the correct travel bag.
3. Submit a support ticket through the Styku Business Portal at styku.com/portal to contact the team. Select the ticket form and describe your request (purchase inquiry, shipping status, or missing/incorrect item).
4. A Styku team member will respond within 1 business day to confirm availability, pricing, or order status.

Received the Wrong Travel Kit?

If you received a travel bag that does not fit your turntable model, contact support right away. Styku can ship a replacement bag matched to your turntable. In some cases, a prepaid return label will be provided so you can send back the incorrect item once the replacement arrives — you do not need to return the turntable itself, only the bag.

Tips for a Faster Resolution

• Have your order number, business location name, or license key ready.
• Know your turntable model (V5 or V6) — check the label on the underside of the turntable if you are unsure.
• Describe the issue clearly: purchasing a new kit, wrong item received, or item missing from your order.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your scanner model, turntable model (V5 or V6), your original order number, a description of what you received versus what you expected, and any photos of the incorrect or missing item.

Applies to: All Styku scanner configurations that include a turntable — Styku X2L, Styku X2 Pro, Styku X2, and Styku S100.