How do I order replacement USB cables or accessories for my V5 turntable?

If you need a replacement cable or accessory for your V5 turntable, contact Styku support and request the part you need. Support will create an invoice and send it to you by email with payment options included.

What accessories can be ordered?

• USB cable (connects the turntable to the laptop computer)
• AC/DC power adapter (powers the turntable)

If you are unsure which part you need, describe the issue when you contact support and the team can help identify the right replacement.

A note on cable type

Make sure the USB cable connecting your turntable to the laptop is a standard full-featured USB data cable — not a charge-only cable. A charge-only cable can cause an unstable or failed connection, even if it fits the port. If your turntable is not being detected, the cable type is one of the first things to check.

Tip: If you are experiencing persistent connection issues, you can also try resetting the turntable connection by removing the power and USB cables from the turntable, waiting 30 seconds, plugging the power cable back in first, and then the USB cable, before re-launching the Styku Studio software.

How to request a replacement part

1. Log in to the Styku Business Portal at styku.com/portal.
2. Submit a support ticket using the ticket form.
3. In your message, include:
   • The accessory or cable you need
   • Your shipping address
   • Your business location name or license key (if known)
4. Support will reply with an invoice sent to your email.
5. Pay directly from the invoice link. Multiple payment options are available.

What to expect after you pay

• Processing and dispatch: 7–14 business days after payment is received
• Delivery: 3–5 business days after dispatch
• Support will confirm your delivery timeline once payment is processed.

Preferred contact method

Styku does not have an inbound phone support line. Submit a ticket through the Styku Business Portal at styku.com/portal. You can expect a response within 1 business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the specific accessory or cable needed, your shipping address, and your business location name or license key.

Applies to: Styku X2 Pro and Styku S100 scanners equipped with the V5 turntable.

Related Resources

• How do I request an RMA for a Styku hardware replacement?
• My turntable has a broken USB port — how do I get a replacement?
• I've calibrated multiple times but the weight keeps coming out incorrect