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How do I order a replacement rubber mat cover or get information about the HealthPass program?

How do I order a replacement rubber mat cover or get information about the HealthPass program?

If you need a replacement rubber mat cover or want to learn about the HealthPass add-on program, Styku's support team can help with both. These are handled as two separate requests — support handles accessory orders, and a Styku sales representative follows up on HealthPass inquiries.

Ordering a Replacement Rubber Mat Cover

The rubber mat cover is the non-slip surface on top of your Styku turntable. If yours is worn or damaged, you can order a replacement directly through Styku.

  1. Submit a support ticket through the Styku Business Portal.
  2. Let the team know you need a replacement rubber mat cover.
  3. Provide your shipping address so support can calculate the shipping cost.
  4. Support will send you an invoice with payment instructions.
  • Replacement rubber mat cover price: $300 + shipping
  • Shipping cost is calculated based on your location once you provide your address.
  • Payment is completed through the invoice link sent to your email.

Inquiring About the HealthPass Program

HealthPass is an add-on program available to existing Styku customers. Because it involves a customized setup, a brief introductory call is the fastest way to get accurate details for your business.

  1. Submit a support ticket through the Styku Business Portal.
  2. Mention that you're interested in learning about HealthPass.
  3. A Styku sales representative will reach out to schedule a short discovery call — typically 15–20 minutes.
  4. On the call, you'll get full details about features, benefits, and how to get started.

How to Contact Support

  • Styku Business Portal (preferred): Log in and complete the support ticket form.
  • Target response time: 1 business day

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the shipping address for your accessory order, and whether you are inquiring about HealthPass, the rubber mat cover, or both.

Applies to: All Styku scanner configurations with a V5 or V6 turntable.