How do I merge two duplicate client profiles in Styku?

Merging duplicate client profiles cannot be done inside Styku Studio. This is handled by the Styku support team on the backend. To get profiles merged, you need to contact support and provide the two email addresses involved, along with which one you want to keep as the primary.

Why duplicates happen

Duplicate profiles are common and usually caused by one of the following:

• A client was scanned using a slightly different or mistyped email address
• A new trainer created a second profile instead of finding the existing one
• A typo in a name or email resulted in a second account being created

Note: Administrators can create client profiles before scanning by going to Settings → Customer Profiles and Scan Data → Create Profile (requires email, first name, last name, birthday, sex, and height). Clients can also create their accounts ahead of time by downloading the Styku mobile app. When they come in to scan, they can log in directly to their account using the QR code option in Styku Studio — this is the fastest, easiest way to log in and helps avoid duplicate profiles created at the point of scanning.

What to do

1. In Styku Studio, open the Profiles list and search for the client by name to locate both profiles.
2. Note down the email address for each profile.
3. Decide which email address you want to keep as the primary profile going forward. All scans will be consolidated under this address.
4. Submit a ticket through the Styku Business Portal at styku.com/portal.
5. In your message, include:
   • The email address of the profile to keep (primary)
   • The email address of the duplicate profile to be merged into it
   • The client's name (helps the team locate the records quickly)

What happens next

The Styku backend team will merge all scans from the duplicate profile into the primary profile and remove the duplicate. You can expect a response within 1 business day. Once complete, all scans will appear under the single primary email address.

Tips to avoid duplicates in the future

• Before scanning a new client, always search for their name in the Profiles list to check whether they already have a profile.
• Double-check the email address before creating a new profile.
• Encourage clients to create their account in advance using the Styku mobile app, then log in via the QR code option in Styku Studio at the time of their scan — this helps ensure they are always scanning under the correct account.
• Train all staff members to search first before creating a new profile.
• If the Profiles list appears out of date or is not displaying correctly, you can reset it by closing Styku Studio, navigating to C:\ProgramData\StykuV5\archive cache, deleting the file named body_cache_v2.cfg, and reopening the software.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the email addresses of both duplicate profiles, the name of the client, which email address should be kept as the primary, and your business name or scanner location address.

Applies to: All Styku configurations, Styku Studio V5

Related Resources

• Can I create a profile without doing a scan?
• How do I reset the profiles list in the Styku software?