How do I log in to the Styku mobile app?

If you were scanned at a facility that uses Styku, you can view your results in the free Styku mobile app. The app does not use passwords — instead, it sends a one-time passcode to the email address or phone number associated with your account each time you log in.

Step 1: Confirm which email address or phone number to use

Your Styku account is tied to the email address or phone number the facility entered when they scanned you — this may be different from your everyday email.

Think about what email address or phone number you gave the gym or clinic on the day of your scan.
If you are unsure, contact the facility directly and ask which contact information they have on file for you.

💡 Tip: If you haven't been scanned yet, you can create your Styku account ahead of time by downloading the Styku mobile app and registering there. When you arrive for your scan, you can log in directly to your account using the QR code option in the Styku Studio software — this is the fastest, easiest way to log in and start scanning.

Step 2: Log in with a one-time passcode

Open the Styku mobile app.
Enter the email address or phone number associated with your account.
Tap Send Code — Styku will send a one-time passcode to that email or phone number.
Enter the passcode in the app to complete login.

Step 3: If you are not receiving the passcode

If no passcode arrives after requesting one:

Wait 5–10 minutes — delivery can sometimes be delayed.
If using email: check your Spam, Junk, Promotions, and All Mail folders.
Search your inbox for emails from @styku.com or with "verification" or "Styku" in the subject line.
Add @styku.com to your email provider's safe sender or allow list, then request a new code.
Close and reopen the app, then try again.
Make sure your app is up to date — check for updates in the App Store or Google Play Store.
Try switching between Wi-Fi and mobile data, then request the code again.
Restart your device and attempt login once more.

Step 4: Update your email address or phone number

If the email address or phone number on your account is outdated, you can update it from within the app once you are logged in:

Tap the profile icon in the top-right corner of the app.
Go to Profile Information.
Update your email address or phone number and save.

If you cannot log in at all and need to update your contact information, contact the facility where you were scanned and ask them to update it, or contact Styku Support (see Step 5).

Step 5: If you still cannot log in

If none of the steps above work, the email address or phone number on your account may not match what you are entering. Contact the gym, clinic, or wellness center where you were scanned and ask them to confirm or update your contact information.

If you still need help after checking with the facility, contact Styku Support through one of these options:

In the app: Tap the profile icon in the top-right corner, then tap Support.
Online: Visit styku.com/mobile-contact-support and submit a ticket through the form on that page.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the email address or phone number you are trying to log in with, the name and location of the facility where you were scanned, a description of the exact error or problem you see in the app (for example: no passcode received, "account not found" message, etc.), and the type of device and operating system you are using.

Applies to: Styku mobile app (iOS and Android), all Styku configurations

Related Resources

Styku Customer Terms of Service — Accounts & Account Security
Can I create a profile without doing a scan?