How do I help a client set up their Styku mobile app account?

Overview

Proper account setup ensures clients can access their scan history and that all past and future scans are linked to their profile. The most common setup issue is clients using a different email address than the one associated with their previous scans or purchased services.

Steps

1. Direct the client to download the Styku mobile app from their device's app store (iOS or Android). The app is free.
2. Determine whether the client is new or returning:
   • New clients: Have them create an account using their preferred email address.
   • Returning clients (existing scan history): They must use the same email address from their previous scans. This allows the system to automatically sync their full scan history.
   • Clients who purchased a Preventative Body Scan: They must create or log in with the same email used at the time of purchase. Once the account is verified, all purchased features will be unlocked.
3. Ask the client to enable push notifications during setup. Notifications support client accountability and allow automated follow-up reminders to function correctly.
4. Confirm the client can log in and see their Dashboard before the scan session ends.

Notes

• If a returning client cannot see their historical scan data after logging in, the most likely cause is a mismatched email address. Ask them to check which email was used for their previous visits or purchase.
• Notification permissions can typically be re-enabled through the device's system settings if a client accidentally declines during setup.

If the problem persists, contact support and include: the client's email address, the approximate date of previous scans or purchase, and the device operating system (iOS or Android).

Applies to: Styku mobile app, all Healthpass partner configurations