How do I handle scans from clients or staff who have left?

When a client leaves

Scan data for former clients is retained on Styku's servers. It is not possible to delete a client's scan profile through Styku Studio — the software supports deleting individual scans, but not entire profiles.

In most cases, no action is needed. The data remains in your system and does not affect your scanner, subscription, or other clients' profiles.

If a client requests that their data be deleted

If a former client asks you to delete their personal data (for example, as a GDPR or privacy request), you cannot fulfill this request directly through the software. Contact Styku Support through the Business Portal at styku.com/portal and provide the client's email address. Styku Support can anonymize the client's profile on the server and remove all personally identifiable information.

Deleting individual scans

If you need to remove specific scans rather than an entire profile, this can be done directly in Styku Studio. See [How do I delete a scan from a client's profile?] for step-by-step instructions.

When a staff member leaves

Because Styku Studio uses a shared PIN rather than individual staff accounts, there is no staff account to deactivate when someone leaves. The appropriate steps are:

1. Change the security PIN — update the PIN so the former staff member can no longer access client profiles. See [How do I set, change, or reset my Styku Studio security PIN?] for instructions.
2. Update the administrator credentials — if the departing staff member knew the administrator email or password, update those as well. This prevents them from accessing administrator settings in Styku Studio. See the settings path: Settings → Accounts and Privacy Controls → Administrator Account.
3. Reset admin credentials if locked out — if the departing staff member was the one who set up the admin account and you no longer have access, contact Styku Support. See [How do I reset my admin credentials in Styku Studio when the original setup person is no longer available?]

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the email address associated with the affected profile or account, and a description of the specific situation.

Applies to: Styku Studio V5, all Styku scanner models

Related Resources

• How do I delete a scan from a client's profile?
• How do I set, change, or reset my Styku Studio security PIN?
• How do I reset my admin credentials in Styku Studio when the original setup person is no longer available?