How do I get training or onboarding help if my dedicated service manager is unavailable?

If your dedicated service manager is away or unavailable, you don't have to wait. Styku has a team of Technical Support Specialists who can cover training sessions, software walkthroughs, and onboarding help. You can book directly with an available specialist using the links below.

Note: A dedicated account manager is included with Elite and Enterprise plans only. Customers on Access plans receive onboarding support through Styku's standard onboarding resources, including White Glove Onboarding, a Welcome Webinar, one-on-one setup with the success team, and 30-Day Scan Auditing. All plans also include 24/7 Global Support and Knowledge Base access.

How to Book a Session with a Styku Specialist

Choose a specialist from the list below whose availability fits your schedule.
Click their booking link to open their calendar.
Select a date and time, and fill in your contact details.
You will receive a confirmation — a Styku specialist will connect with you at the scheduled time.

Available Technical Support Specialists

Warren — Available Monday–Friday, 8AM–3PM Pacific Time Book a session with Warren
Percival — Available Monday–Friday, 9AM–6PM Pacific Time Book a session with Percival
Gokhan — Available Monday–Friday, 11AM–7PM Pacific Time Book a session with Gokhan

What to Have Ready Before Your Session

Having the following on hand will help your session run smoothly:

Your license key (found in the Styku Business Portal)
The Styku Studio laptop, powered on and connected to the internet
A brief note on what you need help with — for example, a software update walkthrough, initial setup, or scanning a client

Additional Training Resources Available to All Plans

All Styku plans include access to Styku Academy, which provides:

Online Certification Courses with 24/7 access
Digital Certificates, Quizzes, and Progress Tracking
Course 1: 13 lessons covering Software Features, Scan Analysis, and Reports
Course 2: 12 lessons covering Health Assessments and Body Composition

These resources are available through the Styku Business Portal and can supplement or prepare you for a one-on-one specialist session.

Can't Find a Time That Works?

If none of the available slots work for you, submit a support ticket through the Styku Business Portal and let us know your preferred times. A specialist will follow up to arrange a session.

Styku Business Portal: styku.com/portal

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, your license key, the name of your assigned service manager, a description of the training or topic you need help with, and your available times for a call or session.

Applies to: All Styku configurations — Styku Studio V5, all scanner models.

Related Resources

What onboarding, training, and support does Styku include with a plan?