How do I get training for the Styku Studio V5 software update and access past scan reports?
How do I get training for the Styku Studio V5 software update and access past scan reports?
If you've updated to Styku Studio V5 and aren't sure how to use the new features or find past scan reports, training resources are available through the Styku Business Portal. If self-serve training doesn't fully resolve your questions, Styku's support team can schedule a one-on-one onboarding session with you.
Step 1: Access the V5 Training Course
Styku provides a full video training course for Studio V5 through the Business Portal.
- Go to www.styku.com/portal and log in with your Styku account credentials.
- Look for the Styku Studio V5 Training Course section on the portal dashboard.
- Click through to begin the instructional videos.
You can also access the training course directly at www.styku.com/stykustudioedu.
Step 2: Share Training Access with Your Team
If you need your staff to complete the training as well, you can invite them to your Business Portal account.
- Log in to www.styku.com/portal.
- Navigate to Account Management and select Invite Team Member.
- Enter each team member's email address to send them an invitation.
- If a team member doesn't receive the invitation email, they can register directly at www.styku.com/welcome.
Step 3: Request a Personalized Onboarding Session
If you still have questions after reviewing the training videos — including trouble accessing historical scan reports — contact support to schedule a live walkthrough with a Styku team member.
- Submit a support ticket through the Styku Business Portal at styku.com/portal
- A Styku team member will follow up within 1 business day to schedule your session
About Accessing Past Scan Reports in V5
The V5 update changed the layout of Styku Studio. If historical scan reports or member profiles are not appearing where you expect them, this is typically resolved during the onboarding session, where a support agent can verify the update installed correctly and confirm your scan data is syncing properly.
What's New in Styku Studio V5
The V5 update includes several improvements worth familiarizing yourself and your team with:
- QR Code Check-In — Clients can scan a QR code with the Styku mobile app to log in, replacing manual entry
- Scan Checkpoint — A pre-scan prompt confirms clients are wearing appropriate attire for accurate results
- Area Detection — Augmented reality alerts you if an object is too close to the turntable before scanning
- Cloud Sync Status — A new indicator shows whether scans have finished syncing to the cloud
- Redesigned Dashboard — Updated summary screen for more efficient client consultations
If this resolves your issue, no further action is needed.
If the problem persists, contact support and include: your Styku account email address, the number of scanner locations affected, a description of what happens when you attempt to access past scan reports (including any error messages), and confirmation of which version of Styku Studio is currently installed on your scanner laptop.
Applies to: Styku Studio V5, all Styku scanner configurations