How do I get started with Styku Studio V5 after my onboarding call?

If your Styku Studio V5 setup was completed during a live support call, you're ready to start scanning. Your support representative will follow up by email with links to schedule future assistance if you need it.

What Happens After Your Onboarding Call

Once your setup call is complete:

Your Styku Studio V5 software is installed and activated on your scanner laptop.
Your ticket is closed, but support is still available if anything comes up.
You will receive a follow-up email with scheduling links so you can book time with a Styku team member whenever you need help.

Scheduling Future Support

If you need additional help after your onboarding call, you have two easy options:

Book time with your Styku Customer Service Representative using the personal scheduling link provided in your follow-up email.
Book time with your dedicated Service Manager using the second scheduling link in the same email.

If you can't find that follow-up email, you can also reach the support team directly:

Submit a support ticket through the Styku Business Portal at www.styku.com
Or call the support team directly during business hours

Tips for Getting the Most Out of Styku Studio V5

Make sure your scanner laptop is connected to the internet — an active internet connection is required to scan and sync data.
Keep your license key in a safe place. It is printed on the user guide that came in your shipment. You can also find it in the Styku Business Portal.
If you ever need to reinstall the software or switch computers, contact support before making changes so your license can be properly transferred.

How Scanning Works in Studio V5

In Studio V5, the client (the person being scanned) needs to log in to their scan profile prior to scanning — not the scanner administrator. There are two ways a client can log in and scan:

QR Code (Recommended): The client scans a QR code with their phone camera. It is recommended that clients download the Styku mobile app before arriving so they can log in quickly using this method. This is the fastest, easiest way to log in and start scanning.
Email: The client selects the email login option and enters their email address to find or create their profile.

Once logged in, the system checks the sensor and turntable, the client confirms proper scan attire, steps onto the turntable for weight measurement (or enters weight manually if not detected), assumes an A-pose, and aligns until the pose frames turn green. The scan then begins automatically. After scanning, the client can accept the scan or choose Scan Again — note that Scan Again deletes the scan and restarts the process. If predicted measurements are shown, a rescan is recommended unless the scan looks acceptable.

Note: Administrators can create client profiles before scanning by going to Settings → Customer Profiles and Scan Data → Create Profile (requires email, first name, last name, birthday, sex, and height). Alternatively, clients can create their accounts ahead of time by downloading the Styku mobile app and creating their account there. When they come in to scan, they can then log in directly using the QR code option.

Admin Access

To access settings, view client profiles, or troubleshoot, tap View Profile Only from the home screen and enter your Admin PIN. From there you can open client profiles, view and compare scans, and access settings including report and sharing preferences.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business location name or license key, the name of the support representative you spoke with, a description of what is or isn't working in Styku Studio V5, and any error messages displayed on screen.

Applies to: Styku Studio V5, all Styku scanner hardware models

Related Resources

How to Scan in Styku Studio V5
Can I create a profile without doing a scan?