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How do I get my replacement camera tower delivered and set up my Styku account?

How do I get my replacement camera tower delivered and set up my Styku account?

If you are waiting for a replacement Styku camera tower to arrive, Styku support will coordinate shipping and send you a tracking link once your replacement has been dispatched. After delivery, you will need to activate your software license and confirm your subscription plan before you can start scanning.

Step 1: Confirm Your Shipping Details With Support

Before Styku can ship your replacement tower, support needs a few things from you. Respond to your open support ticket with:

  • Your confirmed delivery address
  • The USB cable type your current tower uses (USB-A or USB-C) — a photo is fine if you are unsure

Once support has these details, they will process your replacement and send you a shipping confirmation.

Note on warranty coverage: Per Styku's equipment service and repair policy, if your replacement is being processed under warranty, you must contact Styku support through your Styku Business Portal within 30 days of discovering the defect. If Styku determines that the sensor tower needs to be replaced, you must return the defective unit within 14 days of Styku's issuance of a return merchandise authorization (RMA). Styku covers all shipping and labor costs for in-warranty replacements. If your equipment is out of warranty, a flat diagnostic and shipping fee of $295 applies; a replacement sensor tower is priced at $950.00 if the original cannot be repaired.

Step 2: Track Your Shipment

When your replacement tower ships, Styku support will email you:

  • A tracking link so you can follow your shipment in real time
  • An RMA reference number (for example, "RMA 12345") — keep this handy for any follow-up questions

You can also find shipment information and setup resources by logging in to the Styku Business Portal.

Step 3: Unbox and Connect the Replacement Tower

When your replacement camera tower arrives:

  1. Remove the tower from its box and place it in your scanning area, away from direct daylight.
  2. Connect the USB cable from the back of the camera tower to your laptop computer.
  3. Make sure your turntable is also connected via USB and its power adapter is plugged into a wall outlet.

Step 4: Activate Your License

Your replacement tower may require you to reactivate your Styku software license.

  1. Open Styku Studio on your laptop.
  2. When prompted, enter your license key. You can find your license key printed in your original user guide, or by logging in to the Styku Business Portal.
  3. Follow the on-screen steps to complete activation.

Step 5: Confirm Your Subscription Plan

Your Styku subscription must be active before you can scan. Contact Styku support to confirm which plan you would like:

  • Your previous plan, if you are reinstating an existing subscription
  • A different plan, if you would like to make a change

Support will send you an invoice. Your account will be reactivated as soon as payment is complete.

Step 6: Run a Test Scan

Once your tower is connected and your license and subscription are active:

  1. Launch Styku Studio on the laptop.
  2. Create or log in to your administrator account.
  3. Initiate a scan to confirm everything is working correctly.

If You Are Not Getting Responses From Support

Styku's target response time is one business day. If you have sent multiple messages without a reply:

  • Submit a new ticket through the Styku Business Portal — this is the fastest way to reach the support team
  • Alternatively, email support@styku.com directly — this automatically creates a support ticket
  • There is no phone support line, but support staff can schedule a call or meeting with you through your ticket

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your RMA reference number, your delivery address, a photo of your camera tower's USB cable connection, your license key (found in your user guide or Business Portal), and the name of the subscription plan you would like to activate.

Applies to: All Styku configurations receiving a replacement camera tower; Styku Studio V5; Styku Business Portal

Related Resources

  • Styku Product-Specific Terms of Service — Equipment Service and Repair Process
  • Styku Product-Specific Terms of Service — Out-of-Warranty Repairs and Replacement Part Pricing