How do I get live help with my Styku subscription, software questions, or billing concerns?
How do I get live help with my Styku subscription, software questions, or billing concerns?
If you have multiple questions about your Styku subscription, software capabilities, or billing, the fastest path to resolution is a scheduled live call with a Styku team member. While Styku does not have a general phone support line, our team regularly schedules video or phone consultations to work through complex or time-sensitive concerns together.
How to Request a Live Support Consultation
- Submit a support ticket through the Styku Business Portal at styku.com/portal. This creates a ticket and gets you into the queue.
- In your message, clearly state that you would like a live call or video meeting. Include your preferred days and times, along with your time zone.
- A Styku team member will respond within 1 business day (Monday–Friday, 6AM–7PM Pacific Time) to confirm a time and send a meeting invite.
- Join the scheduled call via Zoom or phone — whichever you prefer.
What to Include in Your Request
Providing details upfront helps Styku get the right person on the call and resolve your concerns faster. Include:
- A brief description of each concern (for example: software feature changes, billing questions, hardware delivery status)
- Your scanner's physical address or business name
- Your phone number and best available times to reach you
- The software version you are running (go to Settings > Software language, updates, and display > About the software)
Common Topics Covered on These Calls
A live consultation is especially useful when you have questions that span multiple areas at once, such as:
- Software feature changes — understanding what changed after a software update and how it affects your workflow
- Health Pass and subscription inclusions — clarifying what is included in your current plan versus what requires an add-on
- Viewing licenses for multiple locations — setting up remote access to scan data across more than one facility
- Hardware delivery timelines — getting an update on order status when supply chain delays are affecting your schedule
- Billing concerns — reviewing charges, subscription terms, or payment methods
What to Expect
Styku does not operate a general inbound phone line, so all live calls are scheduled in advance. Once your ticket is submitted, a support or customer success representative will reach out to confirm a time. For questions involving subscription pricing or feature access, you may also be connected with a senior Styku team member who can speak to those topics directly.
If this resolves your issue, no further action is needed.
If the problem persists, contact support and include: your business name and scanner address, a description of each concern you want to cover, your preferred call times and time zone, and the software version currently installed on your Styku laptop (found under Settings > About the software).
Applies to: All Styku configurations — Styku Studio V4 and V5, all scanner models.