How do I get a refund for an unexpected or unrecognized charge from Styku?

If you see a charge from Styku that you did not expect or do not recognize, contact the Styku support team as soon as possible. Once your case is reviewed, a full refund can be processed, and the funds typically return to your account within 5–10 business days.

What to Expect After You Report an Unexpected Charge

Submit a support request — Contact Styku through one of the channels listed at the bottom of this article. Include your business name and a description of the charge.
Support reviews your account — A Styku team member will look into the charge and confirm whether a refund is appropriate.
Refund is processed — If a refund is approved, it will be issued to the original payment method on file. You may receive a confirmation or proof of refund by email.
Wait for funds to appear — Refunds typically take 5–10 business days to reflect on your bank or credit card statement. The exact timing depends on your financial institution.

Important Refund Policy Context

Before contacting support about a charge, it may help to understand how Styku's refund policies apply in different situations:

Unexpected or unrecognized charges — If a charge is genuinely unauthorized or erroneous, contact support immediately so the team can investigate and determine whether a refund is appropriate.
Early cancellation of a subscription — Per Styku's Terms of Service, if you choose to cancel your subscription early, Styku will not provide refunds of prepaid fees or unused subscription fees, and all unpaid fees through the end of your current term remain due immediately upon cancellation.
Termination for cause — If you terminate your agreement for cause, Styku will promptly refund any prepaid but unused fees covering use of the service after termination. If Styku terminates for cause, all outstanding fees become immediately due. Fees are otherwise non-refundable.
VAT and regional taxes — Per Styku's Terms of Service, all fees are listed exclusive of applicable taxes such as VAT (EU, UK, and Switzerland), GST (Australia and similar jurisdictions), and GST/PST/HST (Canada). If you did not provide a valid country-specific tax number before your transaction was processed, Styku will not issue refunds or credits for any VAT that was charged.

Other Options That May Be Available

Depending on your situation, the Styku support team may also be able to:

Pause your subscription temporarily to prevent future charges while you sort things out. Note that pauses have a maximum duration, so ask support about the details for your account.
Disable your scanning license during a pause period, which means scanning will not be available until service resumes.
Resume service early if your situation changes before the scheduled resume date — just reach out to support.

Tips

Check your email inbox for a receipt from Styku LLC — this can help you identify the charge amount and date before you contact support.
If you share account access with other staff members, confirm whether someone else at your business may have authorized the charge.
Keep an eye on your bank or card statement during the 5–10 business day window after a refund is confirmed. If it does not appear after that time, contact your bank as well as Styku support.
If you are located in the EU, UK, Switzerland, Canada, or another region subject to VAT or GST, ensure your country-specific tax number is on file with Styku before any transaction is processed to avoid ineligibility for tax refunds.

How to Contact Support

Preferred: Log in to the Styku Business Portal and submit a support ticket using the ticket form.
Target response time is 1 business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the charge amount, the date the charge appeared, the last four digits of the card or bank account that was charged, and any receipt or confirmation email you received from Styku.

Applies to: All Styku configurations

Related Resources

Styku Customer Terms of Service — Early Cancellation
Styku Customer Terms of Service — Effect of Termination or Expiration
Styku Customer Terms of Service — VAT, GST, and Regional Tax Obligations