How do I get a copy of an invoice or receipt, or view my billing history?

You can view and download your invoices and receipts any time through the Styku Business Portal. If you need a copy sent to you directly, or if you have questions about a specific charge, the Styku support team can help.

How to Access Your Billing History

Go to the Styku Business Portal at https://www.styku.com/portal.
Log in to your account.
Navigate to the Account Management section, then select Billing Information to view your invoice and payment history.
Download any invoice or receipt directly from the portal.

The Billing Information section allows you to update payment methods, review billing details, and access a full history of subscription invoices. You can also view order details including your scanner model type, subscription plan, payment frequency, subscription amount, and next payment due date under Order and Subscription Details.

A Note on Your Billing Email

Your billing email — the address where Styku sends payment receipts and invoices — may be different from the email address you use to log in to the Business Portal. It was set when your Styku subscription was first created and may be a general business inbox (e.g., info@yourbusiness.com) or an accounts payable address. If you are unsure which email is registered for billing, contact Styku Support through the portal and they can look it up.

If You Cannot Access the Portal

If you have trouble logging in — for example, if a password reset didn't work — contact support directly. Include your business name and the email address on your account so the team can help restore your access.

How to Request a Specific Invoice or Receipt

If you can't find a receipt in the portal, or if your organization's email system blocked a receipt that was automatically sent, you can request a copy from the support team.

When you contact support, include:

Your business name
The date or date range of the charge(s) you need
The email address where you'd like the receipt sent
The invoice number, if you have it (for example, from a previous receipt email)

Support can also add additional email addresses to your account so that future receipts are automatically sent to the right people.

Understanding Your Charges

Styku accounts may include more than one recurring charge. Here is what you may see on your statement:

Software subscription — A recurring monthly charge for access to the Styku scanning platform, cloud processing, and reporting tools. This charge continues as long as your subscription is active.
Hardware lease payments — If you purchased your scanner through a payment plan, you will see separate monthly charges for the hardware until the plan is complete. Once the final payment is made, this charge stops.
Sales tax and regional taxes — Depending on your location, taxes are added to your charges at applicable rates. Per Styku's Terms of Service, all Styku fees are listed exclusive of applicable regional taxes. This includes VAT (EU, UK, and Switzerland), GST (Australia and similar jurisdictions), and GST/PST/HST (Canada). If you are located in the EU, UK, or Switzerland, you must provide a valid country-specific tax number before your transaction is processed — Styku will not issue refunds or credits for VAT charged if the tax number was not provided prior to the transaction.

If you see two separate charges on your statement, one is likely your software subscription and the other is your hardware lease payment. These are two distinct agreements that run at the same time.

Confirming Your Hardware Lease Payoff

If you want to confirm whether your hardware payments are complete, contact support with your business name and account email. The team can confirm the status of your payment plan and provide a breakdown of all payments made.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the email address on your account, the specific invoice date(s) or charge amount(s) in question, and — if applicable — your invoice number or order number.

Applies to: All Styku configurations

Related Resources

What account management features are available in the Styku Business Portal?
Styku Customer Terms of Service — VAT, GST, and Regional Tax Obligations