How do I get a confirmed ship date when I've received conflicting information?

If you've received conflicting estimated ship dates for your Styku order, the best step is to contact Styku Support directly and ask for an escalation to our logistics team. Our support team will coordinate with warehouse, logistics, and your account representative to confirm a single, definitive ship date and communicate it back to you.

Why Conflicting Dates Can Occur

• Ship dates can shift due to inventory, carrier scheduling, or order processing changes.
• Different team members (sales, support, logistics) may have access to different information at different points in time.
• Until logistics confirms a final date, estimates from other sources may not reflect the latest status.
• In some cases, delays may result from events outside Styku's reasonable control — such as carrier disruptions, natural disasters, or government restrictions. Per Styku's Terms of Service, neither Styku nor the customer is responsible for delays caused by such force majeure events, though both parties are expected to make reasonable efforts to minimize the impact.

None of this is the expected experience — if you've received mixed information, we want to correct that quickly.

How to Get a Confirmed Ship Date

1. Contact Styku Support by visiting the Styku Business Portal at styku.com/portal and submitting a support ticket.
2. In your message, clearly state that you have received conflicting ship dates and need a confirmed estimate. Include your order details (business name, order number if available).
3. Support will escalate your request to the warehouse and logistics team to verify your order's current status.
4. Once logistics confirms the date, support will follow up with a single, definitive estimated ship date.

Accessing the Business Portal

You'll need portal access to track your order and submit tickets going forward. If you're having trouble logging in:

• Make sure you're using the email address associated with your Styku account. If you're unsure which email was registered, contact support and they can verify or update it.
• Try opening the portal in an incognito or private browsing window.
• Clear your browser's cache and cookies, then try again.
• Check your spam or junk folder for any setup or password reset emails from Styku.

What to Expect

• Support will coordinate internally between your account executive, your dedicated service manager, and the logistics team.
• You should receive a confirmed response within 1 business day.
• Once your ship date is confirmed, the portal is the best place to monitor your order going forward.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, order number, the conflicting dates you received, and the names or roles of any Styku team members who provided them.

Applies to: All Styku configurations — any customer with a pending scanner order.

Related Resources

• Styku Customer Terms of Service — Force Majeure