How do I find out which of my locations need a Styku Care subscription?

If you manage several locations and are unsure which ones need a Styku Care subscription, Styku's support team can look up your account and tell you exactly which sites are active, which already have subscriptions, and which still need to be set up. You cannot look this up yourself in the Business Portal — you need to contact support to get a full account review.

What Styku's Team Will Check for Each Location

When you submit your request, the support team reviews your account records and sorts each location into one of three categories:

Active Software Subscription + Styku Care — scanner is active and subscription is in place
Styku Care Only (No Software Subscription) — Styku Care is set up but no software subscription is linked
No Active Software Subscription or Styku Care — nothing is set up yet; action is required before the scanner can be used

How to Submit Your Request

Log in to the Styku Business Portal.
Navigate to the support section and complete the ticket form to submit a new support ticket.
In your ticket, include a full list of your location names (city and state is sufficient).
Specify the email addresses associated with each location's Styku account, if you know them. This speeds up the review.
Submit the ticket. The support team will respond within 1 business day with a breakdown of each location's status.

Tips for Multi-Location Accounts

Each location's scanner must be linked to an account email address. Make sure the email address on the Styku account matches the one tied to that location's software subscription.
Per Styku's Acceptable Use Policy, login credentials are unique to each user and may not be shared or reused across multiple users or locations. Ensure that each location's Styku account uses its own distinct login credentials.
If invoices arrive without a location name attached, reply to the support ticket and ask the team to update the invoices to include location-specific labels. This makes it easier to route payments correctly.
If any scanners are currently offline or non-functional due to a missing subscription, flag this clearly in your ticket so the team can prioritize those locations.

If You Cannot Access the Business Portal

If you are unable to log in to the Business Portal, contact Styku Support by submitting a ticket at styku.com/portal from another device or browser, or ask a colleague with portal access to submit on your behalf.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, a complete list of location names (city and state), the account email addresses associated with each location if known, and a note identifying any locations with scanners that are currently not operational.

Applies to: All Styku configurations — multi-location corporate accounts

Related Resources

Styku Acceptable Use Policy — No Disruption