How do I find and install the Styku Studio V5 update?

The official way to update to Styku Studio V5 is through the built-in update tool inside the app. If the update fails or does not appear, the most common cause is that the person running the installer does not have local administrator privileges on the computer.

How to Check for and Install the V5 Update

Open Styku Studio on the scanner laptop or viewing-license computer.
Go to Tools in the top menu.
Select Updates.
If a V5 update is available, follow the on-screen prompts to download and install it.

Why the Update May Fail: Administrator Privileges

The installer requires local administrator privileges on the Windows computer. If a standard (non-admin) user account runs the update, the installation may fail silently or only complete partially.

Before starting the update, confirm:

You are logged into Windows with an account that has local administrator rights.
You are not using a restricted or guest account.
If your organization manages the computers centrally (e.g., through IT), coordinate with your IT contact to run the update.

If the Update Does Not Appear in the App

In some cases, the V5 update may not yet be enabled for your license. This is controlled on the Styku side.

Contact Styku support and ask for the V5 update to be enabled on your license(s).
Once Styku enables it, the update prompt will appear automatically the next time you open Styku Studio, or you can trigger it manually via Tools → Updates.
If you manage multiple licenses, plan to coordinate the update across all machines at the same time to keep everyone on the same version.

Tips for IT Contacts Managing Multiple Machines

Schedule a time to remote into each machine and run the update yourself, rather than relying on individual staff members.
Each machine must be updated separately.
Confirm each machine is running the same version after the update is complete.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the license key(s) that did not update, the current Styku Studio version shown on each affected machine, and whether the update prompt appears under Tools → Updates.

Applies to: Styku Studio V5 update, all Styku configurations using viewing licenses or scanner licenses on Windows computers.