How do I delete a scan?

Administrators can delete individual scans from a client's profile directly in Styku Studio using the Settings menu. You will need your administrator credentials to complete this process. Deleted scans are permanently removed and cannot be recovered.

Steps

1. Press the Settings button in the menu after logging in as an administrator.
2. Scroll down and choose Customer Profiles and Scan Data. You will be asked to log in with your administrator credentials.
3. Choose the Delete Scans option.
4. Search for the profile by typing a name or email into the search box. Highlight the profile you want to edit and press Continue.
5. Select the scan you wish to delete, then press the Delete button.
6. Confirm the deletion by pressing Yes when the confirmation prompt appears.

If this resolves your issue, no further action is needed.

If you are unable to delete a scan through the software, contact support through the Styku Business Portal at styku.com/portal and include: the client's full name and email address, and the date(s) of the scan(s) to be removed.

Applies to: Styku Studio, all Styku scanner models.

Related Resources

• How to Correct a Wrong Name, Date of Birth, or Email Address on a Styku Scan Profile (Administrators and End Users)
• Managing Client Scan Profiles, Deleting Scans, and Finding Features in Styku Studio