How do I contact Styku support as someone who was scanned at a gym or wellness center?
How do I contact Styku support as someone who was scanned at a gym or wellness center?
If you received an automated email from Styku — such as a receipt or a check-in message — and you need help, replying to that email is the fastest way to reach our team. A support agent will follow up with you directly to understand your needs and point you in the right direction.
Who is Styku support for?
Styku provides 3D body scanning technology to gyms, wellness centers, medical offices, and other businesses. Our support team primarily assists those businesses and their staff.
If you are a member or client who was scanned at one of those locations, some questions are best handled by the facility where you were scanned — for example, questions about your membership, appointments, or scan results.
What Styku support can help with
- Questions about your Styku mobile app — where you can view your 3D body scan, measurements, and progress
- Trouble accessing your scan results or account
- Questions about an email or receipt you received from Styku
Tip: You can create your Styku account ahead of time by downloading the Styku mobile app and registering there before your scan appointment. When you arrive at the facility, you can log in directly to your account using the QR code option in the Styku Studio software — this is the fastest, easiest way to log in and start scanning.
How to reach Styku support
- Reply to any email you received from Styku — a ticket will be created automatically and a team member will follow up
- Submit a support ticket through the Styku Business Portal at styku.com/portal
Styku does not have an inbound phone number. After reviewing your request, a team member will reply within one business day.
What to include when you contact us
To help us route your request quickly, please share:
- Your full name
- The name of the gym or facility where you were scanned
- A phone number and the best time to reach you
- A brief description of what you need help with
If this resolves your issue, no further action is needed.
If the problem persists, contact support and include: your full name, the facility name where you were scanned or where the Styku scanner is located, your contact phone number, and a description of your question or issue.
Applies to: All Styku configurations — members, clients, and end users of any facility using a Styku scanner
Related Resources
- Can I create a profile without doing a scan?