How do I change the payment method right after purchasing a Styku scanner?

If you just purchased a Styku scanner and need to switch to a different payment method, you will need to contact Styku's billing team directly. This cannot be done on your own through the Business Portal for a brand-new purchase, but the team can update your payment method, process the charge to the new card, and refund the original charge.

How to Request a Payment Method Change

1. Contact Styku support as soon as possible after your purchase — the sooner you reach out, the easier it is to make the change before additional processing occurs.
2. Have the following ready when you contact support:
   • Your invoice number (you can find this in your order confirmation email)
   • The new payment details you want to use
   • The last four digits of the original card used, if known
3. Submit your request through one of these channels:
   • Styku Business Portal at styku.com/portal — log in and create a support ticket

What Happens Next

Once support receives your request, a team member will reach out to collect your new payment details securely and process the update. Here is what to expect:

• The full invoice amount will be charged to your new payment method
• The original charge will be refunded to the card that was initially used
• Refunds typically take 5–10 business days to appear on your statement
• The original card will be removed from your account upon request

Tips

• Include your invoice number in your initial message — this helps the team locate your account faster
• Styku's target response time is one business day

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your invoice number, the last four digits of both the original and new payment cards, and the date of your purchase.

Applies to: All Styku configurations — new hardware purchases with associated subscription orders.