How do I cancel my Styku subscription?

To cancel your Styku subscription, submit a request through the Styku Business Portal — there is no self-service cancel button, and all requests must come from the account holder. Once the cancellation is confirmed in writing, billing stops and your license is deactivated.

Styku does not offer subscription pauses. If you need to stop for a period, you can cancel and start a new subscription when you are ready. Current pricing will apply at that time.

How to Request Cancellation

Only the account holder (the person named in the billing record and order form) can authorize a cancellation. If a manager or staff member submits the request on someone else's behalf, the account holder must reply to the support thread to confirm.

Log in to the Styku Business Portal at styku.com/portal.
Navigate to the Need Help? section and submit a support ticket requesting cancellation.
In your ticket, include:
- Your business name
- The email address on your account
- The physical address of your scanner location
- A clear statement that you want to cancel your subscription
A support team member will respond within 1 business day to confirm and process the cancellation.
You will receive a written confirmation of your cancellation date and that your license has been deactivated. Do not assume cancellation is complete until you receive this confirmation.

Note: Styku has no phone support line. All cancellation requests must go through the Business Portal ticket form.

What Happens After Cancellation

Your scanning license is deactivated on the cancellation effective date.
No further charges will be made after that date.
You can re-subscribe at any time by contacting support through the Business Portal. They will present current plan options and issue an invoice; scanning resumes once payment is received.

What Happens to Your Clients' Data

Your clients' scan data is not deleted when your subscription ends. Clients can access all their scan history — 3D body models, measurements, and progress history — for free through the Styku mobile app. They log in using the same email address that was used when they were scanned.

Before your license is deactivated, we recommend:

Notifying clients so they have time to download the Styku app and access their data.
Downloading and sharing individual scan reports for any clients who may not use the app.

To share or export a report from Styku Studio:

Press Open Profile and open the client's scan profile.
Press Share Results at the bottom of the window.
Select the report type (Scan Report or Progress Report).
Choose Print, Email, or Save to computer.
Uncheck any pages you don't want to include, press Set Pages, then Send or Preview.

To export a 3D scan as an OBJ or STL file:

Open the scan profile and press Share Results.
Select OBJ or STL and press Save.
Choose a save location — Styku will open that folder when the export is complete.

If You Are Still Within Your Contract (Early Cancellation)

Styku subscriptions are typically 18-month agreements. If you cancel before your agreement is fulfilled:

An early termination fee equal to 2× your monthly subscription rate applies.
30 days' advance notice is required.
Support will review your contract, quote the fee, and send an invoice. Your subscription is cancelled once the invoice is paid.

For example, if your monthly rate is $199, the early termination fee is $398.

If you are considering canceling due to a technical issue, Styku support can connect remotely to troubleshoot at no additional charge. You are not required to troubleshoot before canceling, but it may resolve the issue. The early termination fee still applies regardless of the reason for cancellation.

If Your Contract Is Complete

If you have fulfilled your subscription agreement:

There is no early termination fee.
Cancellation takes effect at the end of your current billing cycle.
Note that subscriptions auto-renew at the end of each term. Contact support in advance if you do not want to renew.

No Subscription Pause Available

Styku does not offer subscription pauses. If you need to stop using the scanner for a period, the options are to keep the subscription active or cancel it. You can start a new subscription at any time when you are ready — contact support through the Business Portal and they will issue an invoice for a current plan.

If You Also Have a Styku Mobile App Subscription

If your business uses the Styku mobile app in addition to your hardware subscription, the mobile app subscription is managed separately through your device's app store and is not automatically cancelled when your hardware subscription ends.

Cancel it independently:

Apple (iOS): Settings → [Your Name] → Subscriptions, or apps.apple.com/account/subscriptions
Android: Google Play Store → Account → Subscriptions, or play.google.com/store/account/subscriptions

If You Were Charged After Canceling

If you received a charge after your cancellation was confirmed, your account may have been reactivated in error. Submit a support ticket through the Styku Business Portal and include:

The date your cancellation was confirmed (and the confirmation email if you have it)
The charge amounts, dates, and invoice numbers

The support team will confirm your cancellation date in writing, void any invoices generated in error after that date, and review disputed charges for a refund. Approved refunds typically take 5–10 business days to appear on your statement.

You can also review your own invoices at any time through the Styku billing portal (Stripe) by logging in with the email address associated with your account.

Per Styku's Terms of Service, prepaid and unused subscription fees are generally non-refundable on early cancellation. Refund eligibility for charges made after a confirmed cancellation date is reviewed case by case.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the email address on your account, your scanner location address, and — if disputing a charge — the invoice number(s), amounts, and dates in question.

Applies to: All Styku configurations, all scanner models, Styku Studio V5

Related Resources

Styku Customer Terms of Service — Early Cancellation
Styku Customer Terms of Service — Effect of Termination or Expiration
How do I reactivate a cancelled or lapsed Styku subscription?
What are my options when leaving Styku?